Mark Nino Valencia

1. Support
2. ...
3. Account settings of the ticketing system
4. Agent's statuses are changing to online when enabling omnichannel routing

Im about to implement omnichannel routing with unified agent status. Does this still occur? 

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• Mark Nino Valencia
• Criado 19 de agosto de 2023 08:49
• 0 voto

1. Zendesk updates
2. Announcements
3. Announcing changes to calculations in Explore

Hello, I am trying to create a group but it seems that it is not working for our use case. I created a group based on Ticket. Why is this giving me an error? Created - hour

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• Mark Nino Valencia
• Criado 16 de agosto de 2023 12:03
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Guided Mode suggested enhancement

Just want to add to this conversation  - Be able to pick and choose which views are on play mode- Be able to control what we can show in the assigned tickets view at least - Have "Stay on the ticke...

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• Mark Nino Valencia
• Criado 28 de julho de 2022 07:51
• 10 votos

1. Support
2. ...
3. Ticket automation and collaboration
4. Enabling side conversation child tickets

Users with roles with only private comments allowed, child tickets are not allowed. Is this is a known limitation? 

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• Mark Nino Valencia
• Criado 9 de maio de 2022 06:30
• 0 voto

1. Messaging
2. ...
3. Zendesk messaging
4. Messaging reporting in Zendesk Agent Workspace

Hi Prakruti Hindia, Do we have an ETA when the messaging dataset will be live? 

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• Mark Nino Valencia
• Criado 21 de abril de 2022 05:15
• 2 votos