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T Ramarajan

Entrou em 12 de abr. de 2022

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Última atividade em 02 de ago. de 2022

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T Ramarajan comentou,

Comentário na comunidade Feedback - Chat and Messaging (Chat)
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Any timeline on this please?

Exibir comentário · Publicado 08 de jul. de 2022 · T Ramarajan

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T Ramarajan comentou,

Comentário na comunidade Feedback - Reporting and analytics (Explore)
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Mei - How can i get the Avg. Reply time and Acceptance% for Messaging in Tickets Dataset

Exibir comentário · Editado 05 de jun. de 2022 · T Ramarajan

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T Ramarajan comentou,

ComentárioExplore recipes
Best practices and how-tos

We are not getting Messaging Channel metrics in Chat Dataset. Not getting the performance for Messaging. Can we get the solution on priority.

Exibir comentário · Publicado 05 de jun. de 2022 · T Ramarajan

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T Ramarajan comentou,

Comentário na comunidade Feedback - Ticketing system (Support)
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Feature Request Summary: 

CC / Followers Tags should be captured into the ticket

Description/Use Cases:

We are trying to prfioritize and create the triggers based on the CC / Followers Tags.

Business impact of limitation or missing feature:

To improve better experience for premium customers and reduce the escalation for Top most premium customers

 

Exibir comentário · Publicado 13 de mai. de 2022 · T Ramarajan

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T Ramarajan criou uma publicação,

Publicação Feedback - Ticketing system (Support)
CC / Followers Tags not adding into the ticket
Refer the below ticket id

 

Your request (#10262323) has been updated. To add additional comments, reply to this email.

 

 

Jeffrey Reville (Zendesk Support)

Apr 21, 2022, 10:56 AM CDT

Hi Ramarajan,

Thank you for patiently waiting, I have received an update from one of our engineers we have tried our very best to achieve your desired workflow but this is something that we were not able to do so. 

I've marked this conversation as product feedback for review, which means that your input will be aggregated as a part of our Voice of the Customer program that provides customer feedback to our product development teams.
 
In addition, I encourage you to create a new post in the General Product Feedback topic [https://support.zendesk.com/hc/en-us/community/topics/200132066-General-Product-Feedback-] in our community to engage with other users who have similar needs and discuss possible workarounds.
 

 

Publicado 21 de abr. de 2022 · T Ramarajan

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T Ramarajan comentou,

Comentário na comunidade Feedback - Ticketing system (Support)
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It would be great if we differentiate between User and Agent update. Very useful for Agents to easy identification.

Exibir comentário · Publicado 12 de abr. de 2022 · T Ramarajan

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