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Jeremy Minor

Entrou em 17 de nov. de 2023

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Última atividade em 04 de set. de 2024

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Jeremy Minor criou uma publicação,

Publicação Feedback - Ticketing system (Support)

When using an ARM browser (new surface pro computer), the reply section will randomly add extra characters or words. This happens quite often and severely slows down the reply time. It doesn't happen on the 64 bit browser, just the new ARM versions. 

 

This also occurs when using tablets. I have a Samsung s9 ultra and experience the same issue every time. It seems like there is an issue with non-traditional laptops and support.

 

The app is terrible. It would be nice if this was fixed for those browsers.

Publicado 04 de set. de 2024 · Jeremy Minor

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Jeremy Minor comentou,

ComentárioTicket automation and collaboration

Colleen Hall that would be great. Seems only admins can now do this.   

Exibir comentário · Publicado 03 de mai. de 2024 · Jeremy Minor

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Jeremy Minor comentou,

ComentárioTicket automation and collaboration

Did something change with these settings? Our agents lost the ability to @mention about 2 weeks ago.

Exibir comentário · Publicado 03 de mai. de 2024 · Jeremy Minor

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Jeremy Minor comentou,

ComentárioTicket customization

Is it possible to set ticket statuses by group?  I have some people requesting different options but they would not apply to other groups.

Exibir comentário · Publicado 17 de nov. de 2023 · Jeremy Minor

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