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Silas Johnson
Entrou em 07 de jan. de 2022
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Última atividade em 11 de abr. de 2022
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37
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VISÃO GERAL DA ATIVIDADE
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Atividade mais recente por Silas Johnson
Silas Johnson comentou,
Is it possible to make categories and sections visible only to agents and admins? Is it only articles? I want to have full categories in our KB only available to staff. Is this possible?
Exibir comentário · Publicado 11 de abr. de 2022 · Silas Johnson
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Silas Johnson comentou,
is there any way to extract the comments using the api? I have tried looking everywhere. For Example, i would like to extract all tickets from a group and make a csv row called comments so I can see the comments for that ticket. Is this possible?
Exibir comentário · Publicado 01 de abr. de 2022 · Silas Johnson
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Silas Johnson comentou,
What if there are no agents available? Like there literally aren't any and its within business hours? What happens then?
Exibir comentário · Publicado 22 de mar. de 2022 · Silas Johnson
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Silas Johnson comentou,
Is there a way to have them create a ticket from the messenger bot when we are offline? Like the Classic Widget does?
Exibir comentário · Publicado 17 de mar. de 2022 · Silas Johnson
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Silas Johnson criou uma publicação,
Our company has multiple products. I have seen a competitor that also uses zendesk for guide and their chatbot is able to ask the customer what product they need support with (in the chat) before servicing them. How do I make this possible?
Publicado 18 de fev. de 2022 · Silas Johnson
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Silas Johnson comentou,
We have the growth suite. I'm finding it very difficulty to see who is technically an agent and who isn't. When you search in people inside admin portal, it aggregates light agents, contributors, admins, etc and calls them all agents under their profile photo in the list. This is very confusing. Is the only way to know who is registered as an agent to go into their profile and check their permissions individually? Does an agent count as an agent across all platforms of the suite? (ie agent for guide but same person contributor for support counts as 1 agent ?).
Thank you!
Exibir comentário · Publicado 07 de fev. de 2022 · Silas Johnson
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Silas Johnson comentou,
We have a suite growth subscription. Is there any way to just upgrade GUIDE to enterprise without upgrading the whole suite subscription to enterprise?
Thank you!
Exibir comentário · Publicado 31 de jan. de 2022 · Silas Johnson
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Silas Johnson comentou,
we have zendesk suite growth and these are my options. Why am I not seeing custom user segments?
Exibir comentário · Publicado 28 de jan. de 2022 · Silas Johnson
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Silas Johnson comentou,
Thanks for the response! For some reason, its all of a sudden working now! I did check spam initially and nothing showed up. That was the weirdest part, because I could also see that it was being sent from your end. Thanks for all the help, you guys are awesome!
Exibir comentário · Publicado 24 de jan. de 2022 · Silas Johnson
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Silas Johnson comentou,
it shows the email. Client never received it. Both automations have same html body, different text though. Thanks for responding. Here is also a screenshot of the trigger
Exibir comentário · Publicado 21 de jan. de 2022 · Silas Johnson
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