Thomas Lang
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Thomas Lang comentou,
Yes should be intergrated. Every platform seems to do it but ZD. Maybe Zendesk will do something, without us needing to pay for 3rd party apps? T
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Thomas Lang criou uma publicação,
Enhancement Request
We have the ability to see how long it takes for user to reply to a customer request. But I would love to be able to see a metric for how long it takes a customer to respond if we send them an emai...
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Thomas Lang comentou,
Hello. Looking for a response to Brieuc question as well. Why does it show 5 missed call legs under one phone number in the drill in?
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Thomas Lang criou uma publicação,
Idea: Not every email needs to be a ticket
Hello, Zendesk e-mail support would be an absolute game changer, right now any email that comes into support generates a new ticket. But not everything needs to be a ticket. It would be an absolute...
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Thomas Lang criou uma publicação,
Remove "Thank you" emails from Metrics
Does anyone have a good workaround to see how many emails your teams are sending that may simply say "thanks". "thank you", etc? We calculate a metric as agent comments. but I am trying to identify...
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Thomas Lang comentou,
Hello, So I am trying to do something similar but the opposite. We calculate agent comments as a metric, but I want to identify how I can count how many of those comments are agents who simply res...
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Thomas Lang comentou,
How is this not a feature yet? I wouldnt think it is overally complicated? Any news on this?
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Thomas Lang comentou,
Being able to set the color for statuses would be cool. Any plans for this?
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Thomas Lang comentou,
Hello We are still experiencing this. Dane is there a root cause, fix for this? Very annoying issue. Thank you
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Thomas Lang comentou,
Dane did you ever figure out the error that states cannot read properties of null (reading 'map')