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Sam

Entrou em 02 de fev. de 2022

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Última atividade em 28 de out. de 2024

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Sam comentou,

ComentárioTeam members and groups

It would be more useful for us to be able to restrict statuses based on custom roles, rather than Group membership. We use roles to define ways of working, where a supervisor might be able to select which channel they are assisting but an agent would not.

Exibir comentário · Publicado 03 de jul. de 2024 · Sam

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Sam comentou,

ComentárioTeam members and groups

It would be more useful for us to be able to restrict statuses based on custom roles, rather than Group membership. We use roles to define ways of working, where a supervisor might be able to select which channel they are assisting but an agent would not.

Exibir comentário · Publicado 03 de jul. de 2024 · Sam

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Sam comentou,

Comentário na comunidade Feedback - Chat and Messaging (Chat)

This is a huge need for us, especially for re-opened tickets that may be waiting for the original agent to resume to conversation or for messaging conversations that have been escalated to Groups that may be slower to respond. 

Exibir comentário · Publicado 22 de mai. de 2024 · Sam

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Sam comentou,

ComentárioSetting up Talk

Was the list of twilio domains recently updated? We would need advanced notice when this happens to prevent disruption to our phone channel. 

Exibir comentário · Publicado 01 de mai. de 2023 · Sam

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