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Regina Giuliani

Entrou em 15 de fev. de 2022

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Última atividade em 18 de jun. de 2024

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Atividade mais recente por Regina Giuliani

Regina Giuliani comentou,

Comentário na comunidade Feedback - Admin Center

+1

Exibir comentário · Publicado 09 de abr. de 2024 · Regina Giuliani

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Regina Giuliani comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

+1 We could use this as well. 30 tickets to a page view and all the white space... very limited.

Exibir comentário · Publicado 20 de mar. de 2024 · Regina Giuliani

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Regina Giuliani comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

+1

Exibir comentário · Publicado 14 de mar. de 2024 · Regina Giuliani

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Regina Giuliani comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

+1 WRO Jacuk-Zurak, Marta comment. We are pulling CSAT Star rating into a numeric field. We want to use a trigger to create a tag for the different star values so we can segment them in separate Views or not display in a View. We would love a way to be able to do this. Now we have agents open all survey reply tickets and use a Macro to tag the tickets. We'd love to have those tags set via a trigger so we can remove tickets from the work flow (tickets not needing to be touched or shown in the Views) and save resource(s) time.

Exibir comentário · Publicado 28 de set. de 2023 · Regina Giuliani

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Regina Giuliani comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

This is definitely a feature we need as well. The out of the box fields listed don't help our team at all. We would love to be able to modify the values and order.

Exibir comentário · Publicado 25 de set. de 2023 · Regina Giuliani

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Regina Giuliani comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

We have the same issue. We'd love to be able to append new values to a field via a csv upload.

Exibir comentário · Publicado 18 de set. de 2023 · Regina Giuliani

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Regina Giuliani comentou,

ComentárioUsing Built by Zendesk apps

Has anyone run into an issue where certain users do not see the Ticket Field Manger settings? We're running into an issue where some of our agents are not see the fields as read-only or are seeing fields defined as hidden fields, while others are working correctly. What complicates the issue is this is only happening on our Sandbox. Everyone is working fine in the Production environment. I deleted the App from Sandbox and reinstalled it, but still spotty for some agents. Thoughts?

Exibir comentário · Publicado 14 de set. de 2023 · Regina Giuliani

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Regina Giuliani comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

This would be super helpful. We're using the Zendesk app called Ticket Field Manager to hide or make fields read-only today and it's working for us to some degree. We've created dummy groups so we can assign some agents, leadership and Admins to be able to see or edit those fields. We like the app because it also lets us hide values within a field. The issue we haven't solved for is when you have multiple forms. We can't have a field hidden on one form, but viewable on another.

Exibir comentário · Publicado 12 de set. de 2023 · Regina Giuliani

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Regina Giuliani comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

+1 Agree. It seems random when it pops up. 

Exibir comentário · Publicado 12 de set. de 2023 · Regina Giuliani

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Regina Giuliani comentou,

ComentárioGlobal security and user access

I agree with Troy. Admins should be able to mandate the use of 2FA and turn off the don't ask again for 30 days. That goes against our corporate security policy as well. 

Exibir comentário · Editado 06 de set. de 2023 · Regina Giuliani

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