Jen

Hello, my apologies if this has been addressed. Just recently published our chat bot for the first time with separate intents created. We have an issue where it is triggering properly to live chat if we type "Agent" as set up but "agent" with the lower case sensitivity, the bot does not seem to recognize and trigger properly. It keeps starting from the chat tree on an unrelated issue.

I have even created two separate intents/ answers, one for "Agent" and one for "agent" but the "agent" one never seems to work.

Is there a resolution for this?