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naira

Entrou em 07 de set. de 2022

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Última atividade em 03 de jun. de 2024

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ComentárioSetting up Zendesk Guide

HI Dainne, that didnt answer my question. I wasn't asking about permissions (that I already know)….I was asking how we can have end-users enter their profile information on the Community (Gather) forum and if we as Admins can control that.

Exibir comentário · Publicado 03 de jun. de 2024 · naira

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ComentárioSetting up Zendesk Guide

In Gather/Community, how do we ensure users enter their profile details like name and industry/job title, etc. and we do not have duplicates (alias names can be duplicate right now)? Can we make some of the fields mandatory to fill in so that the user profile is more meaningful?

Exibir comentário · Publicado 29 de mai. de 2024 · naira

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ComentárioUsing help center search

It seems we are waiting way too long for the Semantics search to be enabled on our help center. It is very frustrating because our current Zendesk search is so bad...our search analytics are not improving ad we were hoping this could help us. No one at Zendesk is giving a timeline for us...we have been their customers since 2017 now. This is causing us lots of search related issues and the default search itself should have been good. Our users now use Google search to get to our help center articles as that is much more accurate and better. It has been a year now since you rolled it out in the first place...what is taking you so long to roll it out to us???

Exibir comentário · Publicado 26 de jan. de 2024 · naira

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naira comentou,

ComentárioUsing help center search

We have been waiting all this year for our help center to get the semantics search...how long will it take Zendesk to roll it out to all? Our existing search is not that great and we have been hoping this would help us, Can we get an update as to what's going on?

Exibir comentário · Publicado 05 de out. de 2023 · naira

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