Tanya Stoyanova
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Tanya Stoyanova criou uma publicação,
How many tickets were resolved with the "Rapid Resolve"
Can we have a direct report showing the tickets/chats which were solved with the Rapid Resolve?
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Tanya Stoyanova criou uma publicação,
Requester's browser - usage data display
We cannot see the user’s OS and Browser information in tickets and chat views - will this be possible?
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Tanya Stoyanova criou uma publicação,
Live chat - text formatting options
RespondidaMissing text-formatting and link-embedding options on messages in Zendesk live chat - is this a feature on the pipeline?
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Tanya Stoyanova criou uma publicação,
Submitting tickets with status "On-hold" - reoccurring issue
Each time a ticket must be placed on hold, it requires multiple interactions which change the status (hoes does this affect reporting, and can it be fixed so it works from the first attempt?).
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Tanya Stoyanova criou uma publicação,
Zendesk support and chat on a mobile device
What do we need to get our Zendesk support and chat running on mobile devices? All our agents have installed the app, but we cannot use it because the login doesn't work.
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Tanya Stoyanova criou uma publicação,
Receiving notifications about tags in internal notes
Is there a straight-forward way of being notified when I get tagged in an internal note?
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Tanya Stoyanova criou uma publicação,
Ticket status is not changed with submission of new comments
RespondidaWe have experienced that adding public comments to a ticket in Zendesk and then trying to change the ticket status with it simultaneously, doesn't update the status but results in submitting the ti...
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Tanya Stoyanova criou uma publicação,