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Boris Fernandez

Entrou em 10 de mar. de 2022

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Última atividade em 09 de jun. de 2022

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Boris Fernandez comentou,

ComentárioSEO and help center search

Ho I see why. My code is slightly different. I am not converting from one to one . I just want to redirect any 404 to the main page of the help center

So was using that function below and then also added the corresponding not-found class to the error page. But I am always hitting a "$ is not defined" error...  (note my script is loading first and on top of anything else)

So the main idea here is to use the following code to fully load the page before running the script. then if the "not-found" is detected to redirect to the location set...

But no luck so far.

$(document).ready(function() {
            if ($(".not-found").length > 0) {
                window.location.href = 'https://xxxxx.xx.xxx';
          }
        });

And

{{t 'nonexistent_page'}}

Exibir comentário · Editado 09 de jun. de 2022 · Boris Fernandez

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Boris Fernandez comentou,

ComentárioSEO and help center search

CJ Johnson  cannot make it work. Actually no error from the JS on the dev console. Not sure what I am doing wrong.

When you say you do not need the function, how do you input the code in the script.js ? 
I tested the error_page.hbs also to see if I could miss something but nothing off there too... 

Everything looks pretty straight forward though...

Exibir comentário · Publicado 09 de jun. de 2022 · Boris Fernandez

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Boris Fernandez comentou,

ComentárioSEO and help center search
Don't think that solution works anymore. eg. I do not have that part on our script.js file :

$(document).ready(function() {

Exibir comentário · Publicado 09 de jun. de 2022 · Boris Fernandez

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Boris Fernandez comentou,

ComentárioHelp with apps and integrations

Installed that app . I am struggling to understand two things : 

- Why is the field not showing. What makes it "hidden" in the view ? 
- Why cannot we linked two existing tickets already ? Notes are not an efficient way for our agents to see the information like this. Fields are.


Exibir comentário · Publicado 18 de mai. de 2022 · Boris Fernandez

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Boris Fernandez comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Is there any update on this limitation ? 

Exibir comentário · Publicado 28 de mar. de 2022 · Boris Fernandez

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Boris Fernandez comentou,

ComentárioWorking with articles in the knowledge base

we need to reuse contents accross several different sections and we are building articles with blocks. We have an issue with blocks because we simply cannot use them with image.

So at the moment we have no other solutions to copy-paste articles to put them in different categories and section and to maintain several different articles who are basically the same.

Is there a way around the block lack of image support ?

Will this feature be added soon ? 

Exibir comentário · Editado 23 de mar. de 2022 · Boris Fernandez

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Boris Fernandez criou uma publicação,

Publicação Feedback - Ticketing system (Support)

ref: https://xxxxxx.zendesk.com/agent/user_filters & https://xxxxxx.zendesk.com/agent/organizations

Features :

- Adding columns
Eg  of usage :  adding a column to display the Org name in the customers list view or and in the organisaztion view list we would like to display the sumn of customer belonging to it....

- Sort by
today those views are not sortable. Sorting by colum alphabetical order could be a great start 

This kind of custom view setup could really be a nice thing to have for us. It will 

Publicado 10 de mar. de 2022 · Boris Fernandez

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