Jamal

Ditto what Kristina said! Our team is seeing the same thing where the Subject Tab/Events Panel isn't showing at all.

As a follow-up, our agents report that the option to merge tickets only appears intermittently, regardless of the current ticket status. And sometimes, it's only available when a macro is used.

Hello Zendesk Support,

Is there a current bug with the Events panel right now? My team is noticing that with some tickets, the "merge into another ticket" option isn't available anymore if the ticket status is "solved." It only appears if the status is New, Open, or Pending.

Regards,

Jamal

Hello,

Is there a way for this trigger to be sent repeatedly while the customer is waiting in queue for a live agent? The settings for this works perfectly, but I would like for it to send every 60 seconds if a customer is waiting for an agent.

Thanks!