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Andre Siewert

Entrou em 20 de jan. de 2023

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Última atividade em 14 de jul. de 2023

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Atividade mais recente por Andre Siewert

Andre Siewert comentou,

ComentárioMeasuring success

Hi! 

Is there any way to react on ratings? Eg. I was rated with "unsatisfied". Can I reply to this feedback to explain background / reasons for my acting?

Thanks in advance! 

Exibir comentário · Publicado 14 de jul. de 2023 · Andre Siewert

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Andre Siewert criou uma publicação,

Publicação Feedback - Voice (Talk)

Unsuccessful outbound call attempts are not displayed ticket events (that would indicate an outbound attempt was made) As per checking, only successful outbound calls are logged and recorded with corresponding ticket events. 

It would be great if the unsuccessful attempts could be listed in the events as well to avoid double calls and document the trying of calling a customer. 

Publicado 20 de jan. de 2023 · Andre Siewert

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