Zach

Thank you so much, Ifra Saqlain.
Would it be possible to do something similar with this new_request_tip_text element?

{{#if settings.show_new_request_tip}}
        

          
          {{settings.new_request_tip_text}}
        

        {{/if}}

This "tip" object was provided in a custom theme. I tried messing around with

$(“.new-request-tip”).text(‘TEST TEST TEST’) 

but this didn't seem to work out well. The text itself never populated and the ticket form title was disappearing for some reason.

Sorry, Ifra Saqlain -- I should have been clearer. I'm not looking for this in the Title but as a blurb beneath it. Here's a screenshot:

Ifra Saqlain - I'm trying to simply add a snippet of text below the title but I only want it on a single form. Any chance you could assist :) ????

Pedro Rodrigues

I've implemented your script

However, whenever someone tries to submit a form without a mandatory field, it edits the url to no longer include the "new?ticket_form_id=[form_id]" and instead maintains the url subdomain.zendesk.com/hc/en-us/requests which then ignores the redirect logic of the script... Any ideas on a solution?

EDIT: The redirect is no longer happening. Instead submitting a form is going to:

subdomain.zendesk.com/hc/en-us?return_to=%2Fhc%2Frequests

EDITx2: I went in and stripped everything back and this seems to work perfectly (both when the form is filled out correctly & when a user misses a mandatory field)

Has anyone set this up across multiple forms? I want to redirect users based on the specific form they fill out...

Simon Boe is it possible to do this based on a field value?

ie.

if support issue = "document upload" then description title reads: "please attach documents"
& if support issue = "tech issue" then description title reads: "please provide screenshots of the issue"

I have a similar ask... Does anyone have experience populating a custom name for the description box, based on a field value?

for example,
if tech support issue = "document upload" then description title reads: "Please provide any details about your document upload"
&
if tech support issue = "platform issues" then description title reads: "Please provide information about the platform you're using"