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Christopher Alan

Entrou em 04 de fev. de 2022

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Última atividade em 07 de fev. de 2022

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Christopher Alan comentou,

ComentárioEnd users and organizations

>With light agents, they've always had access to the list of all customers via 'Admin settings > People > end users'.

Yikes, this is a really bad security model. So Zendesk subscribers everywhere can limit access to support tickets, but not to *any* customer contact info, even to the lowest level (or even external retailers/consultants) Light Agent User?

> For the higher tiered plans as well (such as Enterprise), the Admin role, Light Agent role and Contributor roles, permissions are not modifiable. 

This seems to contradict the Zendesk Admin documentation. 

Please do contact me asap, this is a show stopper for our deployment.

 

 

 

Exibir comentário · Publicado 07 de fev. de 2022 · Christopher Alan

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Christopher Alan comentou,

ComentárioEnd users and organizations

Pratishtha, I have the same requirement as Test Grodt.  I can not expose my entire customer list of people who have ever used support to every light Agent (this seems like a major security loophole for any Zendesk installation, tbh)

But I can not use the solution you suggested because I have a Growth license. Does Professional support Agent roles? 

How can Growth accounts keep Light Agent accounts from viewing their entire support customer list?

Thanks

Exibir comentário · Publicado 04 de fev. de 2022 · Christopher Alan

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