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Adam Brown
Entrou em 31 de mai. de 2022
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Última atividade em 20 de ago. de 2024
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Atividade mais recente por Adam Brown
Adam Brown comentou,
This is still an issue.... nearly 3 years later!
Exibir comentário · Publicado 13 de dez. de 2023 · Adam Brown
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Adam Brown comentou,
Hi,
Where can I edit the email notification the agent receives when an article has been assigned to them?
Exibir comentário · Publicado 19 de out. de 2023 · Adam Brown
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Adam Brown comentou,
Hi, is there a way to automate a macro? e.g. when a certain form is submitted, a specific macro is automatically triggered for that ticket.
Exibir comentário · Publicado 27 de abr. de 2023 · Adam Brown
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Adam Brown comentou,
Excellent, thank you.
FYI - you don't have the option to move them if you have any filters on.... that's where I was going wrong!
Exibir comentário · Publicado 27 de jan. de 2023 · Adam Brown
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Adam Brown comentou,
Hi
Is there a way to customise the order in which the end user will see the list of available forms when they open the dropdown box?
Exibir comentário · Publicado 26 de jan. de 2023 · Adam Brown
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Adam Brown comentou,
YES!!
Exibir comentário · Publicado 20 de dez. de 2022 · Adam Brown
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Adam Brown comentou,
Thanks, @.... As I understand in the two examples, the email will still go through; however, if they are too large, the attachments will not.
The issue I'm experiencing is the email (from Side Conversation) looks like its sends, and I can see it in the ticket body, but the recipients do not receive the email at all.
Exibir comentário · Publicado 18 de nov. de 2022 · Adam Brown
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Adam Brown comentou,
Why won't a side coversation email send?
Is there an attachment file size limit to sending the side conversation email? We use this feature often, but one email has not worked recently, and the only thing we can see different to the others is that it has large files. 3 files, with a combined size of ~62MB.. No error message is received. It is being sent to only 2 people, who have both successfully received side conversation emails in the past.
Exibir comentário · Publicado 16 de nov. de 2022 · Adam Brown
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Adam Brown comentou,
Hi, is there an option or workaround to be able to assign an article to multiple reviewers?
Exibir comentário · Publicado 25 de jul. de 2022 · Adam Brown
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Adam Brown comentou,
Is there a way to manually sync or push updated Support data through to Explore?
Exibir comentário · Publicado 31 de mai. de 2022 · Adam Brown
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