
Ahmed Zaid
Certified Zendesk Expert (App developer & Administrator) | Technology Alliance Partner | Technical Architect @ ROCA, a Premiere Implementation Partner
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Ahmed Zaid comentou,
Hi Nino Callueng, Indeed it will show every single offer. Even when it was offered multiple times to the same agent due to being the only one available.
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Ahmed Zaid comentou,
Hi Veronica Castellanos, So far I don't see this possible using any of the available datasets. I would recommend requesting this feature by posting in this topic. However, the offer data is availab...
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Ahmed Zaid comentou,
Hello, Is there a way or a plan for new users to access logs as legacy Sunshine Conversation users do?
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Ahmed Zaid comentou,
Hi Luis Eduardo Atala Gonzalez, You probably would need to use the Search or Rest API. Firehose event stream endpoint retains event history from the last 72 hours only.
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Ahmed Zaid comentou,
Hi Denis, You can achieve that using one of two ways: 1. (Recommended) ZIS flow that runs when a ticket is created by your external bot, parses the description with jq, and updates the custom field...
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Ahmed Zaid comentou,
Hi Nigel, Great timing! Zendesk has JUST released this feature. Tickets will now have an event added to the ticket every time chat/messaging is offered to an agent. Read about it in the latest rele...
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Ahmed Zaid comentou,
Hi Jesse Spalding, In your payload ticketCustomFieldData, you should change fields to custom_fields. That should the update issue. However, the app seems to perform the update every time it is load...
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Ahmed Zaid comentou,
Hi Gill Sarooj, Welcome to the community. What you are describing could be developed using Sunshine conversations. With less development effort, it could also be achieved using live chat triggers. ...
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Ahmed Zaid comentou,
Hi Lenora I had a similar use case and just wrote a tip about it here. I hope that helps.
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Ahmed Zaid criou uma publicação,
Deep dive into ticket reassignment with Explore reports
TL;DR This post utilises many Explore features to get a detailed report on ticket reassignment. The report will include: Before and after assignee changes for each ticket. Workaround for data lim...