Ahmed Zaid

1. Comunidade
2. Zendesk Suite Q&A
3. Missed Assignment Validation for Chat

Hi Nino Callueng, Indeed it will show every single offer. Even when it was offered multiple times to the same agent due to being the only one available.

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• Ahmed Zaid
• Criado 25 de maio de 2023 04:41
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Missed Assignment Validation for Chat

Hi Veronica Castellanos, So far I don't see this possible using any of the available datasets. I would recommend requesting this feature by posting in this topic. However, the offer data is availab...

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• Ahmed Zaid
• Criado 25 de maio de 2023 04:40
• 0 voto

1. Apps and integrations
2. ...
3. More integrations
4. Integrating conversations in Admin Center

Hello, Is there a way or a plan for new users to access logs as legacy Sunshine Conversation users do?

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• Ahmed Zaid
• Criado 23 de maio de 2023 03:30
• 0 voto

1. Comunidade
2. Zendesk Sell Q&A
3. Need help using Firehose API from tail position

Hi Luis Eduardo Atala Gonzalez, You probably would need to use the Search or Rest API. Firehose event stream endpoint retains event history from the last 72 hours only.

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• Ahmed Zaid
• Criado 18 de maio de 2023 08:44
• 1 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Use Description or comment to update Custom Fiels

Hi Denis, You can achieve that using one of two ways: 1. (Recommended) ZIS flow that runs when a ticket is created by your external bot, parses the description with jq, and updates the custom field...

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• Ahmed Zaid
• Criado 18 de maio de 2023 08:30
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Missed Assignment Validation for Chat

Hi Nigel, Great timing! Zendesk has JUST released this feature. Tickets will now have an event added to the ticket every time chat/messaging is offered to an agent. Read about it in the latest rele...

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• Ahmed Zaid
• Criado 2 de maio de 2023 00:29
• 0 voto

1. Comunidade
2. Zendesk APIs
3. Custom field data not saving after code is run

Hi Jesse Spalding, In your payload ticketCustomFieldData, you should change fields to custom_fields. That should the update issue. However, the app seems to perform the update every time it is load...

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• Ahmed Zaid
• Criado 1 de maio de 2023 13:08
• 1 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Automatic chat start

Hi Gill Sarooj, Welcome to the community. What you are describing could be developed using Sunshine conversations. With less development effort, it could also be achieved using live chat triggers. ...

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• Ahmed Zaid
• Criado 1 de maio de 2023 12:40
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Locating Assignee Changes

Hi Lenora I had a similar use case and just wrote a tip about it here. I hope that helps.

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• Ahmed Zaid
• Criado 1 de maio de 2023 05:09
• 0 voto