Meike Kipphan
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Meike Kipphan criou uma publicação,
Attachment End User
Hello,I am looking for a way to add an attachment to an end user profile.Can someone tell me how to do this? Thanks a lot
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Meike Kipphan comentou,
Definitely could use this feature even if it is the ability to send a transcript when one is requested - that would be helpful too. Thanks!
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Meike Kipphan comentou,
we need this function too
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Meike Kipphan comentou,
We need this option too
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Meike Kipphan comentou,
For us it would be nice too, if we can copy the ticket id with one klick
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Meike Kipphan comentou,
We need something like this too
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Meike Kipphan comentou,
I'd also be very interested in this. It would be great if I can change it in our Company logo
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Meike Kipphan comentou,
Hello, thanks for your answer. We can also write in English. General, yes, but we have 900 users and we regularly add new ones. So we would have to build 900 triggers and adjust them regularly. I h...
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Meike Kipphan criou uma publicação,
Ticket automatisch einem Benutzer zuordnen
Wenn ein Kunde einen Benutzer in der Anrede direkt anspricht (Beispiel: Hallo Frau Müller), sollte es möglich sein, dass dem Benutzer das Ticket automatisch zugeordnet wird. Als Gruppe sollte seine...
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Meike Kipphan comentou,
It would be really helpful if the customer message could be displayed in a different color than the employee's message. Also possible would be that the own messages are displayed on the right and t...