Dave E
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Dave E comentou,
We need a way to archive these. Please update the ticket API to include the original email ID that points to the message on our own MS Exchange server. We are happy to store a copy of the original ...
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Dave E comentou,
Given ZD are now removing original copy of the emails after 12 months.We need a way to archive these. Please update the ticket API to include the original email ID that points to the message on our...
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Dave E comentou,
Two years since this was raised? Any updates? I would also like this to be based on 'entity type' as we have some organisation which are pushed into Zendesk from external systems - so making any ch...
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Dave E comentou,
We would like similar ability to set which Role can edit a custom user field.This would allow us to only have one team allowed to edit a certain field.Or in Sara's above use case you could simply s...
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Dave E criou uma publicação,
Secure attachments per ticket
Feature Request Summary: Allow agents to decide on a ticket per ticket basis if attachments are secure (requiring user to login to view the attachment or not). Description/Use Cases: We send a ...
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Dave E comentou,
Yes we need this too, a warning message exist if the ticket requester has a sample/test domain, We need this same warning to show if the user does not have an email. As our staff will assume the ...
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Dave E criou uma publicação,
Pre set values when starting new ticket
Feature Request Summary: Allow a external system to start a new ticket and pass parameters to pre set the Subject, and Brand. Description/Use Cases: We want to initate sending email to a user ...