Dave E

1. Zendesk updates
2. Announcements
3. Announcing a 365-day limit for View Original Email

We need a way to archive these. Please update the ticket API to include the original email ID that points to the message on our own MS Exchange server. We are happy to store a copy of the original ...

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• Dave E
• Criado 14 de agosto de 2023 23:03
• 1 voto

1. Comunidade
2. Zendesk APIs
3. Can you access "View original email" via the API?

Given ZD are now removing original copy of the emails after 12 months.We need a way to archive these. Please update the ticket API to include the original email ID that points to the message on our...

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• Dave E
• Criado 14 de agosto de 2023 23:03
• 2 votos

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Make some Organisation fields uneditable to Agents

Two years since this was raised? Any updates? I would also like this to be based on 'entity type' as we have some organisation which are pushed into Zendesk from external systems - so making any ch...

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• Dave E
• Editado 21 de julho de 2023 03:09
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Read only - Custom End User Fields

We would like similar ability to set which Role can edit a custom user field.This would allow us to only have one team allowed to edit a certain field.Or in Sara's above use case you could simply s...

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• Dave E
• Criado 30 de junho de 2022 11:06
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Notification if No Email Address Associated with Requester

Yes we need this too, a warning message exist if the ticket requester has a sample/test domain,   We need this same warning to show if the user does not have an email. As our staff will assume the ...

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• Dave E
• Criado 4 de abril de 2022 22:24
• 7 votos