John DiGregorio
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Atividade mais recente por John DiGregorio-
John DiGregorio comentou,
@bctsupport did you ever get publishing the reports to the community to work? I have been wanting to do this but can't find a quick or easy way to do it
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John DiGregorio comentou,
Has anyone found a marketplace app or written code to export tickets? I really don't think creating a dashboard and scheduling it for every customer is the right approach. There is currently a d...
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John DiGregorio comentou,
Gabriel Manlapig I have been working with support for two weeks on the issue and they still can't tell me how to set the tag on Open Tickets. It works fine for solved, on-hold and pending but won...
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John DiGregorio comentou,
Lea Møller Baun - add a filter for Last Updated
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John DiGregorio comentou,
@Binh Du did you ever figure out how to include open tickets
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John DiGregorio comentou,
How can I include open tickets? Currently it only shows Pending and on Hold. I want all statuses assisgned to the user to get the tag
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John DiGregorio comentou,
Dane I have been using this report for a while now and noticed last week that I am off by a few records on numerous customers. I have tweaked my report and found there have been 72 cases open tha...
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John DiGregorio comentou,
Is there any update for this? I just added 15 fields only to find out it is showing the requestors organization and not the ticket organization. Creating triggers only works when new or when the...
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John DiGregorio comentou,
One of the issues with private tickets is if a person accidentally adds a public comment the ticket will show on the community. To make things simple I created a new brand called "hidden ticket"....
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John DiGregorio comentou,
Liz W did you ever get an answer for this. I have wasted 4 hours today trying to get this to work and can't. It is frustrating that the name is required but then it goes on to say a unique_id ...