John DiGregorio
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John DiGregorio comentou,
Liz W did you ever get an answer for this. I have wasted 4 hours today trying to get this to work and can't. It is frustrating that the name is required but then it goes on to say a unique_id ...
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John DiGregorio comentou,
I am a little confused - it says the name is required. However the next bullet says you can use an external_id. All of our systems are linked using the SalesForce account id as the names could b...
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John DiGregorio comentou,
Gorka Cardona-Lauridsen this is great news.. When are we expecting the release with the sorting for custom statuses and the export to CSV? We have a lot of customers interested in this feature
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John DiGregorio comentou,
Gorka Cardona-Lauridsen thanks for the quick response. I apologize for pushing the issue. However, these are features our customer base would like to see. I even reached out to a 3rd party con...
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John DiGregorio comentou,
Gorka Cardona-Lauridsen support recommends that I reach out to you directly versus the ticket I have open with them. My questions are when does Zendesk plan to have the new custom satuses on the ...
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John DiGregorio comentou,
alexrixs have you tried the enhanced list views? This will allow customer to select what fields they have access to seeing - it would be great if the export exported just that view https://suppo...
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John DiGregorio comentou,
Carla Mitchell are you trying to do this through explorer of through the customer community. The reason I ask is this thread is for customers (end users) to be able to generate their own reports. ...
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John DiGregorio comentou,
Hello Gabriel Manlapig when will these be available on the out of the box and custom Requests_List pages? On the custom page they don't display at all and on the out of box requests page the ne...
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John DiGregorio comentou,
Hi Gorka Cardona-Lauridsen, thanks for the update. I also want to point out that even on the out of the box requests page the new value appears in the view results but not in the filter.
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John DiGregorio comentou,
Gabriel Manlapig - These do not work with the new requests list page. When reverting back to the old page the new status shows up. However, you can't use them on the default filter. So in gener...