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Jack Harris
Entrou em 24 de ago. de 2022
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Última atividade em 19 de jun. de 2023
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Atividade mais recente por Jack Harris
Jack Harris comentou,
In which case, I'd have to copy each sub-piece of the section one at a time to get the whole entire section. I got it. Irksome, but I got it.
Exibir comentário · Publicado 19 de jun. de 2023 · Jack Harris
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Jack Harris criou uma publicação,
I've found that when I'm trying to copy a section of an article from the knowledge base and I select the Copy to Conversation option, instead of copying the entire section, it only copies the header and not the underlying information. Is there a way to change this so that I can copy the full section of an article instead of only copying the header or sending the full article?
Publicado 07 de jun. de 2023 · Jack Harris
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Jack Harris comentou,
It would be of great use if I could attach an email to an existing ticket.
There are many instances when I have a client or a client's customer start an email chain outside of Zendesk. I have to forward the email to Zendesk and then merge the tickets. It would be nice if I could associate/merge a ticket from Outlook. Otherwise, its use is minimal.
Exibir comentário · Publicado 12 de mai. de 2023 · Jack Harris
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Jack Harris criou uma publicação,
Is there a way to prevent users who aren't signed in from using the search function?
Publicado 03 de abr. de 2023 · Jack Harris
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Jack Harris comentou,
Is it possible to either have multiple attachment fields or have the caption change based on which ticket form is being used?
Exibir comentário · Publicado 03 de mar. de 2023 · Jack Harris
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Jack Harris comentou,
Dane, many thanks for the response! Is there an enhancement forum that I can add this to?
Exibir comentário · Publicado 07 de fev. de 2023 · Jack Harris
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Jack Harris criou uma publicação,
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Users who need changes
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Tables/pages where the performance issues are occurring
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Fields to needed for report updates
Is this or something like this possible in Zendesk Support Forms?
Update: I've moved this to the Feedback channel as a suggestion.
Editado 07 de fev. de 2023 · Jack Harris
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Jack Harris criou uma publicação,
Editado 30 de jan. de 2023 · Jack Harris
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Jack Harris comentou,
This would be extremely useful for my company as well since we use the subject to contain our Client Codes and Internal Ticketing system. The ability to sort and filter on that field would make it much easier for us to process our support work.
Exibir comentário · Publicado 03 de out. de 2022 · Jack Harris
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Jack Harris comentou,
Is it possible to have a ticket automatically change to Pending Status when the agent replies via email?
Exibir comentário · Publicado 24 de ago. de 2022 · Jack Harris
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