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Zsófia Spicze

Entrou em 21 de fev. de 2022

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Última atividade em 06 de out. de 2022

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Zsófia Spicze comentou,

ComentárioUsing help center search

Hello Jennifer Rowe

 

can you please give more insight into why the multiple brand search function does not work with Knowledge Capture / Knowledge, when looking for articles from within tickets? 

It only shows articles in the "front end" of the help center, which does not really help. Can you please tell what setting is there to enable the multiple brand search from within tickets?

 

Thanks so much!

Exibir comentário · Publicado 06 de out. de 2022 · Zsófia Spicze

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Zsófia Spicze comentou,

ComentárioWorking with articles in the knowledge base

Hi,

 

can you please help me with the following question please? 

Is there an opportunity in Zendesk Knowledge Management for agents / logged-in users to submit requests for the admins to create new articles / edit existing articles? 

 

Thank you!

Exibir comentário · Publicado 21 de fev. de 2022 · Zsófia Spicze

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