Alicja Cwiek

Dear Zendesk Team,

It's wonderful to finally see a shortcut to answer the chats. ( CTRL + ~)
However I would like to kindly ask you to reconsider assigning it to another, easier accessible key than ~. 

The greatest issue we face is that on majority of keyboards and languages, the ~ symbol requires use of shift to be applied. And once someone selects CTRL + SHIFT + ~ instead of just CTRL + ~ as you mention, the shortcut does not work. 

We were advised to "reconfigure" the keyboard for this reason, but considering how many various keyboards (physical), and how many various languages we use, this advice is not the best to implement. 

So to summarize, can you please use CTRL + 0 or any other easy key, instead of the special symbol ~ for chats answering. 

We would be really grateful, and the user experience would be far, far better. 
Thank you!