Dayner Carry

Hi, 

Similar to the question above, is there a way to get an Solved Ticket average for a select group of agents? For example, I'm looking to calculate the average tickets solved per day per agent for 6 specific agents. 

Ultimately I want to be able to show everyone what the average solved tickets per agent per day is so they have a target to meet each day. 

Thank you! 

Hi Barry Neary I think we're also experiencing this: a ticket was assigned via the customer Queues, the agent then unassigned it back to the Group. The ticket then appears to be stuck there, never being assigned again. What change must be made for a ticket to re-enter a Queue? Thanks! 

No, Barry Neary, I simple have the conditions for Brand and Status Less than Solved 

Thanks Daniel and Barry. It indeed seems to only be assigning tickets that existed after the queue was created. I've tried updating the older tickets, as well as adding the auto-routing tag to them, but newer tickets are still being assigned first. Any ideas? 

Hi! I'm trying to implement Omnichannel and Queues for the team. When using Queues it seems to be assigning the newest tickets first, ignoring older tickets in the backlog. How can this be solved? Thank you!