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Kundenbetreuung

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Atividade mais recente por Kundenbetreuung
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    Kundenbetreuung comentou,

    @ Joel: I totally agree! This is a basic functionality in almost every live chat competitor tool out there. Zendesk Chat should really add that as soon as possible!

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    Kundenbetreuung criou uma publicação,

    Online Appointment Scheduling

    Respondida

    We are looking for an online appointment scheduling software, so that customers can book appointments with us online 24/7. Would that be an option for a new product for the Zendesk product family? ...

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    Kundenbetreuung comentou,

    Hi there, yes, I totally agree. Emojis are definitely  necessary for a Live chat tool in todays world. Overall I have the impression that Zendesk Chat is not that up to date compared to other live ...

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    Kundenbetreuung criou uma publicação,

    Hide "Message"-field in the pre-chat form

    Respondida

    Hello there, your pre-chat form is not very customizable. Do you ever plan on changing that in near future? What we'd need: We only want to have the "Name" and the "E-Mail"-field displayed in the p...

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    Kundenbetreuung criou uma publicação,

    Prechat Form

    Hey there, we'd like to use the pre chat form - without having the name and email fields displayed. So the pre chat message for an agent only. To achieve, that, we turned the user profile feature ...

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    Kundenbetreuung comentou,

    Hello Ramin, we'd also like the feature that customers only have to provide their name. As far as we've noticed, a lot of them are not willing to start a chat if they have to provide their email fi...

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    Kundenbetreuung criou uma publicação,

    Sending Transcript Option

    Respondida

    Hey there, we just had a chat with your team regarding chat transcripts. However, we made the experience so far that there are not a lot of customers who click on "Options". That is the reason why...

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    Kundenbetreuung criou uma publicação,

    Public Roadmap

    Respondida

    We do not see a lot of development regarding Zendesk Chat features. Unfortunately we are not able to see a public roadmap somewhere. It would be nice to see what you are currently working on and wh...

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    Kundenbetreuung comentou,

    Hey there, we are missing a Zapier integration as well. I mean there is almost no product that does not integrate with Zapier so I think that is essential and should be implemented as soon as possi...

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    Kundenbetreuung criou uma publicação,

    Agent profile pages

    Não planejada

    Hello there,   we know several other LiveChat tools that offer the following possibility: We are looking for a personal profile chat page for each agent. So if a customer wants to speak with a spec...