Allison S
I manage the Help Sites. In charge of content creation and revision of articles.
-
Atividade total193
-
Última atividade
-
Membro desde
-
Seguindo1 usuário
-
Seguido por1 usuário
-
Votos38
-
Assinaturas103
Visão geral da atividade
Atividade mais recente por Allison S-
Allison S comentou,
+1! Hard to keep content agile with so many duplicates!
-
Allison S comentou,
This is awesome! Curious about the mobile experience? I've wanted the ability to keep consistency between our mobile and desktop screenshots in our articles, so this could be a solution that seems ...
-
Allison S comentou,
This is super exciting! We have lots of internal content that we want to consolidate into the respective user-facing article to help consolidate our articles and make it easier for our agents to fi...
-
Allison S comentou,
Yes!!! 1000% been wanting this for a while. This would help agents locate common articles that they use.
-
Allison S comentou,
Question on this portion of Mike's post: In this case, review your articles and add a "use_for_answer_bot" label to ~200-300 of the best articles. This will allow Answer Bot to focus and only sugg...
-
Allison S comentou,
Katarzyna Karpinska yes, exactly! This would be a great addition to segment articles to see how each is performing. Thank you!
-
Allison S comentou,
This might be a question for another space, but I was wondering, is there a way to filter by article type? I currently manage this by adding a label to each article type (FAQm How-To, Troubleshoot...
-
Allison S comentou,
Same! We use labels to keep track of our article types - reference, troubleshooting, etc. And this would really help us filter our "buckets" without having to manually do this with 900+ articles....
-
Allison S comentou,
Same here, I really need a way to compare data from Zendesk - specifically in relation to data from our 4 article buckets (article type) as we have different baselines for each type. The ability t...
-
Allison S comentou,
Question - We have a few articles that bring our overall net vote score down, but it's not a reflection of our self-service offering. For example, we have an article for our status page, and cont...