Allison S
I manage the Help Sites. In charge of content creation and revision of articles.
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Allison S comentou,
Hi all, What does it mean to localize the banner? We do need to have our banner responsive to mobile, and the issue is that part of the lettering is cut off when we go tot he help site from mobil...
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Allison S comentou,
Hello again, We did a test with the code (outside of Zendesk Guide) and the iFrame popped up no problem. We are also not seeing any "errors" so we are having a hard time understanding why it won't...
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Allison S comentou,
Hi Brett! So this is the code that we are using for our decision flow - I have confirmed that this code is correct (and in the right place with the vendor) <button style="border-radius:6px;border-...
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Allison S comentou,
Hey Brett - Community Manager I am doing something similar - adding code to an article (including a button) to have user's click on to pop-up an overlay with a decision flow (to help guide users th...
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Allison S comentou,
Gotcha, thank you Jeremy! This integration is super simple to add, so it would be nice to have Atlassian for a simple integration.
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Allison S comentou,
Hi there, I would love to put our status page in our help site when we are experiencing an outage/disruption to our service and I like the idea of having a pop-up when a user visits the help site....
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Allison S comentou,
Hi all, Do you know if I could use the iFrame app to display our status page? (status.io?) we do not have Atlassian.....But I also was thinking to use iFrame to embed our decision flow (Zingree ...
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Allison S comentou,
Hi there, So I'm curious if this is available to our team? We have the "legacy" plan? We have been using Zendesk for 10 years now so I am unsure if this is included in our plan? Thanks! Allison
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Allison S comentou,
Hi @Bogdan We upgraded our plan to Guide Enterprise. We are in process of re-structuring our Help Site and we need the flexible hierarchies as a last piece to the puzzle! Any chance that we will b...
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Allison S comentou,
Thanks, Bogdan! We actually are in process of speaking with our account manager to upgrade to Guide Enterprise! So I hope we are still eligible for the EAP? I will confirm when we have upgraded o...