Ricardo
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Atividade total1057
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Última atividade
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Seguindo7 usuários
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Votos13
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Assinaturas757
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Atividade recente por Ricardo-
Hello, Brand and Pedro, Essentially, updated_at is a database field that reflects the last time the record was touched in the database. Which doesn't just mean that it's when a body or other attrib...
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Hello, Walter! I believe we have already talked about this issue in a ticket, but in any cases, I was able to recreate the metric and I managed to find the value true under the Attribute Public Com...
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Hello, Carlos! I have created a ticket so we can troubleshoot that further :). Thanks in advance.
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Hello, Nicolas, I am afraid this feature is not in our roadmap. However, I found a Feature Request - Markdown for End-Users about this with an answer from our Product Manager. You can add your feed...
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Hello, saurabh, I have just created a ticket on your behalf so we can troubleshoot this further :).
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Hello, Miso, McCabe suggestion is actually a very good one :). It is possible to create and validate the syntax of a regular expression field through the creation of a Custom field of this type by ...
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Hello, Stephanie, In order to proceed and troubleshoot your issue, I have created a ticket in Zendesk :). Best regards.
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Hello, Andreas, If the ticket has the status set to Solved and if, on the Facebook side, someones makes a comment to that post, then the ticket will be re-opened. However, if the ticket is already ...
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Hello, Chris, When an agent is available for calls and they decline the call or they let the 30 second timer run out they become disqualified from the queue system. If someone declines or simply do...
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Hello, Chris, There are actually a few reasons why a call goes to your voicemail. One of them is the maximum queue size and the maximum wait time you have set in your Voice Settings. Let's say you ...