Caroline Kello
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Atividade mais recente por Caroline Kello-
Caroline Kello comentou,
Hey Christer, We'd like some additional details from you so creating a ticket for following up, see you there!
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Caroline Kello comentou,
It does, Erin. End-user inactivity time-out is 8 hours by default.
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Caroline Kello comentou,
Bryan, I absolutely agree with you that it's something that shouldn't happen and do apologise for what you experienced. I'll keep an eye out amongst our own Advocacy for any tickets about session e...
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Caroline Kello comentou,
Hey Bryan, The session expiration for inactive agents will be whatever your admin configures it to be in Admin Center. If you're active in the product and writing replies to a support ticket, you ...
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Caroline Kello comentou,
The session timeout for inactive agents will be whatever the admin configures it to be in Admin Center, that functionality remains unchanged. The option we're removing is for agents to override tha...
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Caroline Kello comentou,
Hi all,Our goal, ultimately, is to eliminate our use of third-party cookies, so that we will no longer be limited by different browsers’ cookie restrictions. Eliminating this dependency will also f...
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Caroline Kello comentou,
Filtering is next on our list; we're planning on this being an iterative approach and are currently working on the ability to filter by actor with more actions/filters to come. As for gaps in our ...
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Caroline Kello comentou,
Hi Steven, Thanks so much for reaching out! The team is investigating the Storage Access API for Firefox and Edge in the coming weeks so we'll definitely reach out if we run into anything unexpecte...
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Caroline Kello comentou,
Simon Graham, apologies, I missed replying to your comment! A quick glance on your active widgets doesn't tell me a whole lot more than you've already shared unfortunately. If you can't find any tr...
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Caroline Kello comentou,
Hey Jonathan, We had two rounds of communications go out: the deadline applicable to your widgets is the one you received in an email from us. I'd be happy to double check for you if needed.