Caroline Kello
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Atividade total392
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Atividade mais recente por Caroline Kello-
Caroline Kello comentou,
Hey folks, We've two themes going for the audit log work in 2021: a) we want data to be easier to find which includes work like better filtering capabilities, and b) we want data to be there to fin...
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Caroline Kello comentou,
Hi folks, We've heard the concerns about how Zendesk works with browsers that block third-party cookies. We are taking the time in 2021 to completely eliminate our use of third-party cookies across...
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Caroline Kello comentou,
Hi folks, we're making an effort this year to close gaps that we know exist in the audit log - thanks for raising this particular area. I've added it to our list of events we know are missing and s...
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Caroline Kello criou um artigo,
Anúncio do fim do acesso por redes sociais para agentes (remoção)
Data do anúncio Data do encerramento 19 de abril de 2021 18 de outubro de 2021 Este artigo descreve o encerramento do acesso por redes sociais para agentes. Embora, no momento, o acesso por...
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Caroline Kello comentou,
Hi! Thanks for this piece of feedback. We currently don't have any plans to remove this checkbox but it's an interesting idea for sure. I've added this feedback to our internal tool for tracking.
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Caroline Kello comentou,
Hi! Thanks for taking the time to write up this feedback. It's not currently in our plans to enforce 2FA for End users but I've added this feedback to our internal board for tracking.
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Caroline Kello comentou,
Hey Collin, The Audit log in Admin Center has the ability to let you filter by Actor (as well as date range), have you tried using that? We do have additional work planed to allow you to filter mo...
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Caroline Kello comentou,
Hey Charly, Let me look into this for you and see how we can help.
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Caroline Kello comentou,
Yes, totally agreed - more granular filtering (specifically per item) in the Audit log is something we currently have on the roadmap for later in the year.
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Caroline Kello comentou,
Hey Sydney, Filter by Actor is available in the Audit log in Admin Center where you can search for agent activities and date ranges. End-user activity isn't available currently.