Tim
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Tim comentou,
I also would like to know what URL the visitor was on when they started the chat. Can you explain the "landing page" field and how it may or may not relate to that? I've read the definition above 4...
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Tim comentou,
I dug through the Product Feedback forum and I think this post from Amanda is where we should cast our votes and comments: Ability to Forward tickets to an external email address Hope this helps ev...
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Tim comentou,
Clicking the "Require Sign In" box within Guide caused some unintended consequences for us.... I want to do the opposite of what Pedro mentioned. I want to: Require sign-in to access our Help Cent...
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Tim comentou,
As a new Zendesk user, I'm disappointed to find out that forwarding isn't native functionality. I've been using Freshdesk in the past and it allows forwarding. Replies are kept private. See documen...