King Leong

1. Comunidade
2. Feedback on Support
3. Ability to print ticket without internal note/comment

Hi , how would the above tag/macro/trigger work on a Closed ticket ??? you cannot edit or add anything to a closed ticket. Still cannot believe Zendesk does not have a simple functionality to print...

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• King Leong
• Criado 11 de setembro de 2019 06:54
• 1 voto

1. Comunidade
2. Feedback on Talk
3. Agent Talk status for reporting purposes

I second Scot Sunnergren 's comment, it does not make any sense to not be able to report on an agent's Online vs Away time as that is essentially what determine an agent's performance , this is a v...

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• King Leong
• Criado 19 de junho de 2019 03:13
• 2 votos

1. Comunidade
2. Insights Q&A
3. SLA Breach History

Hi There I am trying to understand the characteristic of how Zendesk records SLA breaches. i.e. Does it record the breach to the assignee who last close/touch the ticket ? Or does it record it to t...

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• King Leong
• Criado 26 de fevereiro de 2019 02:17
• 0 voto