Pete Holborow
Service Delivery Manager - Cambridge Assessment English www.linkedin.com/in/peteholborow
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Atividade mais recente por Pete Holborow-
Pete Holborow comentou,
Finally! Excited to see how this feature will be implemented.
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Pete Holborow comentou,
I would also very much like this functionality.
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Pete Holborow comentou,
You're welcome ^^ I still don't understand why this isn't default behaviour...
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Pete Holborow comentou,
Meredith Fierro did you add the new custom metric to your query instead of the default 'Ticket ID' one?
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Pete Holborow comentou,
Sean Serrels when you've created the attribute you can use it in all of your queries. Useful, but not the same as native functionality. I have no idea how hard to implement this would be, but if it...
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Pete Holborow comentou,
Sean Serrels are you aware of this work around? https://support.zendesk.com/hc/en-us/articles/360022372293-Explore-recipe-Configuring-clickable-links-to-tickets It's annoying that you have to use a...
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Pete Holborow criou uma publicação,
Clickable ticket links as default behaviour
Posting as suggested by Devan - Community Manager. I would like all ticket IDs to become clickable links to the ticket as default behaviour. I'm aware that this can be worked around using html, bu...
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Pete Holborow comentou,
Thank you, I'll play around with that and see if I can get what I need. I wasn't aware of that top/bottom calculation option.
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Pete Holborow comentou,
I'm also trying to build something similar, but with a headline that reports the oldest ticket age (since creation) in days. Ideally clickable to display the ticket. Marcel did you manage to get w...
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Pete Holborow comentou,
I'm still surprised that this isn't default behaviour? Making it harder to get to the relevant tickets from a report seems like a step backwards. It works fine in Insights.