Candace Alexandres
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Candace Alexandres comentou,
Thanks @Nicole! This does help. I'm just surprised that there is no way to allow end users to specify their time zone themselves. I would have expected this to be available as an editable field in ...
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Candace Alexandres comentou,
I'm trying to find out how users can set their own time zone. It looks like the article mentioned above is no longer live.
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Candace Alexandres comentou,
Hi All, This was a sticking point for my company to sign up with Zendesk. They got us added to some sort of beta that allows agents (full and light) to use the Help Center forms just like end user...
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Candace Alexandres comentou,
Is there a way for the Help Center Manager to allow a specific segment of agents the ability to edit or delete posts in select community topics? We don't want all our agents to have this ability bu...
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Candace Alexandres comentou,
Wonderful! thanks for the help @Frojon and @Heather! Our agents pick up their own tickets from the queue, so it makes sense why this trigger has only been tripped a handful of times.
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Candace Alexandres comentou,
Does the "Notify assignee of assignment" trigger not apply when the agent assigns him/herself?
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Candace Alexandres comentou,
Hi Jessie, I have a follow up question about light agents being able to add CCs. Can't a light agent add a CC simply by replying to the comment via email and adding a new person to the email threa...
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Candace Alexandres comentou,
Hi @Jessie, Thanks for the response. A large portion of our business is managed service - meaning that the client has a dedicated account team that will interface with our support staff. There are...
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Candace Alexandres comentou,
I understand the reasoning behind light agents not being able to leave a public comment when they are not the requester. That being said, if the light agent happens to be the actual requester, why ...
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Candace Alexandres comentou,
I believe that there is a beta to allow agents to view the "Submit a Request" page. Can someone at Zendesk provide an update?