Jennifer Zou

Be Beautiful. Be Confident. Be Myself.

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Atividade recente por Jennifer Zou Atividade recente Votos
  • New Feature Request:Link to multiple JIRA instances

    Hi Zendesk, In my organization, we have two JIRA instances, and both of them need to be linked to our Zendesk account. Please add this new feature. I know TeamSupport (another ticket system) can li...

  • Not receiving CC email as an assignee


    Hi Everyone, I noticed that if I set myself as the assignee and cc myself. Then I only received ticket as the assignee, I didn't receive cc notification emails. Why is that? Thanks, Jennifer.

  • SLA time did not pause in pending and on-hold status

    Hi Zendesk Expert, I found that one of my ticket did not pause SLA Breach time when the status is in pending and on-hold. The real SLA should be about 2 month, however, in the system, it shows half...