Rob Baker
-
Atividade total61
-
Última atividade
-
Membro desde
-
Seguindo0 usuário
-
Seguido por0 usuário
-
Votos17
-
Assinaturas27
Visão geral da atividade
Atividade mais recente por Rob Baker-
Rob Baker comentou,
Does this exist yet as a more global option?
-
Rob Baker comentou,
Also, the latest version of the script can be found at https://github.com/grnhse/zdr/blob/master/zendeskMakeAssignments.gs and will always have the latest work in progress. This includes the versi...
-
Rob Baker comentou,
Thanks Tim for that helpful feedback! This is a work in progress for us so I want to add some color and context. First, the original version of the script published publicly and referenced by Mich...
-
Rob Baker comentou,
I can share with others how we worked around this limitation. We simply amended the notify requester of comment update trigger to add a tag called ir_completed . Then we created a corresponding vi...
-
Rob Baker comentou,
Ya, tags are just there for flexibility. You could do something similar to how chat works for example and have tags that represent skills based routing, or product based routing... Our primary us...
-
Rob Baker comentou,
I used a JSON object defined in the document_header.hds template that included a similar mapping. I like your use case for article relevancy though. How did you tap in to the content itself? I t...
-
Rob Baker comentou,
Is there an update on this request? We have an automation that force assigns unassigned tickets that are aging beyond our max SLA, and doing so of course changes the status from New to Open, losin...
-
Rob Baker comentou,
Michael, this is quite possibly the coolest thing I have come across so far on the Community to date. This is perfect for our use case to round robin assign aging tickets in our Unassigned queue. ...
-
Rob Baker comentou,
Is there a way to just use first name in the placeholder? Its awk to use full name in a chat initial greeting. "Hello Luke Skywalker, what can I help you with today?"
-
Rob Baker comentou,
The ability to create a ticket title when manually cutting a ticket from chat (history or agent view) would be very helpful to avoid tons useless ticket titles "Chat with so and so". This is furth...