Josh Rosenthal

1. Support
2. ...
3. Reporting and performance
4. I recently received a bad CSAT rating, why does my report show 100% satisfaction?

Hey Dylan,   The satisfaction tab in the reporting overview is events based, and doesn't look at the ticket status, which can cause a discrepancy as mentioned in our article here. It's pretty likel...

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• Josh Rosenthal
• Criado 6 de novembro de 2018 17:15
• 0 voto

1. Comunidade
2. Support Q&A
3. Ticket Form: Conditional Fields: Data Loss

Hey David,Taking a look here we're going to have to get into some pretty specific details of your setup to help with this, I'll start a ticket for you and follow up there!

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• Josh Rosenthal
• Criado 11 de outubro de 2018 15:36
• 0 voto

1. Support
2. ...
3. Slack integration
4. Understanding, installing, and configuring the Slack for Zendesk Support integration

Hey Daniel,Unfortunately the slack integration doesn't have the option to target specific users about their own ticket updates.  As a work around to this you could potentially create a group and ma...

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• Josh Rosenthal
• Criado 19 de julho de 2018 19:56
• 2 votos

1. Comunidade
2. Support Q&A
3. Agent UI branding question

Hey Mike,I appreciate you reaching out on the community about this!Taking a look into this it appears that the font color is set automatically and is previewed when you select your color in the set...

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• Josh Rosenthal
• Criado 21 de maio de 2018 19:49
• 0 voto

1. Comunidade
2. Guide Q&A
3. Article ID generation logic

Hey Artur,While I can't provide a ton of detail on this, it's my understanding that due to the way Guide is built this would be nearly impossible to predict for a single account. Apologies that the...

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• Josh Rosenthal
• Criado 16 de abril de 2018 19:21
• 0 voto

1. Comunidade
2. Guide Q&A
3. how to prefill customized results in widget?

Hey Tianqui, I'm going to get a ticket started for you on this so we can troubleshoot in further detail on this!

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• Josh Rosenthal
• Criado 29 de março de 2018 19:03
• 0 voto

1. Comunidade
2. Guide Q&A
3. how to prefill customized results in widget?

Hey Tianqui,You can use our web widget API to call different results on different pages here's the relevant documentation to help out with that:https://developer.zendesk.com/embeddables/docs/widget...

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• Josh Rosenthal
• Criado 28 de março de 2018 15:15
• 0 voto

1. Comunidade
2. Guide Q&A
3. Creating a site map for Help Center behind Okta

Hey Tom, Assuming you're on guide professional you might be able to use the automatic XML sitemap feature, which is documented here:https://support.zendesk.com/hc/en-us/articles/206401358#topic_ppn...

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• Josh Rosenthal
• Criado 15 de março de 2018 21:41
• 0 voto

1. Guide
2. ...
3. Setting up Zendesk Guide
4. Host mapping - Changing the URL of your help center

Hi Huilee, We should be able to help with that, I'm going to bring your request into a ticket so we can get into account details there!

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• Josh Rosenthal
• Criado 12 de dezembro de 2017 17:59
• 0 voto

1. Comunidade
2. User Tips & Tricks
3. Using Triggers to get the most out of Customer Satisfaction - Re-evaluation

Hey Brad,   I did a little testing on this, and while I can't confirm when this changed, the satisfaction rating section in the CSAT email does not require users to log in seperately to rate or upd...

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• Josh Rosenthal
• Criado 12 de dezembro de 2017 00:03
• 0 voto