Hey Isaac, I had this same problem as well. I was able to solve this by setting the last line under a legit agent (so blank name, User ID etc) to "YES" and put the queue X on this line. Seems to wo...
@michael, looks like the URL format for the spreadsheet may have changed again. Can you confirm what information I need to be putting in line 10? I've tried all kindsa combos, no dice. Thanks!