Dionne Kelly
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Dionne Kelly comentou,
I will do that. Thanks for your help.
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Dionne Kelly comentou,
Hello Caroline, Thank you so much for the response. I did find the app in question and have downloaded it. It seems to be downloading the recording to the local windows groove music software on m...
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Dionne Kelly criou uma publicação,
Infinite talk recording retrieval
RespondidaHaving the call recording for talk is wonderful for both our companies customers as well as our customer care agents. Although the "never delete" call recording is an option I've since discovered ...
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Dionne Kelly comentou,
My initial go to is an Erlang Calculator. These are easy to find online. Simply plug in your department goals as stated above such as Average call volume broken down by hour and day of the week, ...
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Dionne Kelly criou uma publicação,
Agent Talk status for reporting purposes
It would be helpful to be able to utilize Zendesk to confirm Agent payroll hour submission. I'm looking for the ability to report(s) to track my individuals daily/weekly/monthly talk activity. I w...