PROVENTIC **** EMEA Reseller Partner
Indepent Zendesk Reseller and Consultant. Contact on carsten(a) proventic.dk
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Atividade mais recente por PROVENTIC **** EMEA Reseller Partner-
PROVENTIC **** EMEA Reseller Partner comentou,
Hi Is it possible to allow one sales rep to send email on behalf of another sales rep? In our setup i have a sales doing the initial cold calling and if the conversation ends with "please send us a...
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PROVENTIC **** EMEA Reseller Partner comentou,
Im getting an "Error 400" when trying to redact som text from a ticket? Any idea what that means?
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PROVENTIC **** EMEA Reseller Partner comentou,
Hi Kasper I just upgraded my theme to 2.8 and when i did it said that it was missing the customer_info.hbs template/page?
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PROVENTIC **** EMEA Reseller Partner comentou,
Rodger Bradford - You need the Guide Pro or Enterprise license to be able to access the HTML, CSS and scripts of Zendesk Guide. If you have that you should have a button at the bottom of the screen...
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PROVENTIC **** EMEA Reseller Partner comentou,
Hi Rodger Apologies for the late reply here - There isn't really any way to control the Attach file field in Guide other than to either allow attachments or not. That said you do have a way to chan...
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PROVENTIC **** EMEA Reseller Partner comentou,
I would recommend you look into the new messaging beta from Zendesk. It lets you connect and work across multiple channels and keep the chat persistent. https://support.zendesk.com/hc/en-us/article...
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PROVENTIC **** EMEA Reseller Partner comentou,
Leah Any news on this - This is exactly what I need for one of my customers :-)
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PROVENTIC **** EMEA Reseller Partner comentou,
I highly agree. There is sound notification when you transfer to a department but not to an agent?!
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PROVENTIC **** EMEA Reseller Partner comentou,
+1 for this feature to be available on mobile. I would love to be able to read responses to sc started during the day on my computer.
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PROVENTIC **** EMEA Reseller Partner comentou,
Hi Emma There is no simple solution as far as I know. I am pretty sure it can be done though, but it will take some programming to do. And it won't work in the webwidget since it don't support java...