Jennifer Rowe
Zendesk Product Documentation Director
- Atividade total 3320
- Última atividade
- Membro desde
- Seguindo 4 usuários
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Atividade mais recente por Jennifer Rowe-
Jennifer Rowe comentou,
Hi David, Please see this section for the list of allowable assets: https://support.zendesk.com/hc/en-us/articles/115014408008#topic_rbk_qzd_dcb
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Jennifer Rowe comentou,
Two new early access programs for you! Help Center Community alias The Alias feature enables users in the Help Center Community to have an alias that sits on top of their full name and displays eve...
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Jennifer Rowe comentou,
Hi Nilesh, Check out this article and let us know if it helps: Displaying subsections in your Help Center
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Jennifer Rowe comentou,
Excellent tip, Jacob! Complete with step-by-step instructions and screen shots. Thanks for sharing!
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Jennifer Rowe comentou,
Hi Chris, You are right--this article needed an update. The multibrand plan requirements were adjusted not long ago, and we missed updating this article. I actually removed the plan banner because...
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Jennifer Rowe comentou,
The Help Center unified search results early access program has reopened! Help Center unified search results page The current Help Center search results user interface presents search results in t...
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Jennifer Rowe comentou,
Thanks for letting us know, Kathleen! We'll get it updated soon. Appreciate the heads up.
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Jennifer Rowe criou uma publicação,
关于 Support 默认触发器
为了帮助您开始使用触发器，Zendesk Support 提供了一组标准的触发器和邮件通知，它们都是典型工单工作流程中的最佳实践。您可按原样使用这些触发器，或者复制副本以便您修改和重新调整。您可按需取消激活这些触发器。如果您重新激活一个触发器，它不会追溯地运行于以往的工单。 注释：在 Essential 中，当您创建或编辑触发器时，可选择的条件和操作有限。 您可按原样使用默认触发...
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Jennifer Rowe criou uma publicação,
将新到的电邮转发到 Zendesk Support
要使用外部电邮地址（而不是您的 Zendesk Support 电邮地址）接收支持请求，您需要将您在外部电邮地址接收到的电邮转发到您的 Zendesk 帐户中的电邮地址。 您将在您自己的电邮帐户中，而不是在 Zendesk Support 中对电邮转发进行配置。具体的操作取决于您所使用的电邮提供商。一些电邮提供商允许您创建电邮转发规则，使您可选择应转发到您的 Zendesk 帐户的新到...
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Jennifer Rowe criou uma publicação,
用动态内容提供多语言支持（Professional 和 Enterprise）
在 Professional 和 Enterprise 中，您可创建动态内容，其可通过占位符引用，用于自行程序、宏、触发器，以及多种系统生成的消息，例如用户创建帐户时电邮通知中发送的内容。 例如，您可以使用动态内容，将您当前添加到宏的消息文本替换为动态内容占位符。 此文本： 如果您忘记密码，请在登录页面上单击“求助！我不知道此处要输入什么！”链接。谢谢！祝您度过愉快的一天！Mondo...