Jennifer Rowe
Zendesk Product Documentation Director
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Seguindo4 usuários
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Atividade mais recente por Jennifer Rowe-
Jennifer Rowe comentou,
Thanks for letting us know, Ken Johnson! It's fixed now. Here's the link: https://support.zendesk.com/hc/en-us/community/posts/360049565094
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Jennifer Rowe comentou,
Hi Jay LeeI don't believe there is an enforced limit for total number of labels in your Help Center. But there is a limit of 40,000 articles and 50 labels per article, so the limit might be 40,000 ...
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Jennifer Rowe criou uma publicação,
What is the new language support EAP?
The Early Access Program (EAP) includes new language support for additional languages in Zendesk Sell. This is an open Early Access Program, so you can be on any Zendesk Sell plan to join. To choos...
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Jennifer Rowe criou uma publicação,
How do I join the New Language Support EAP?
The new language support is an Early Access Program (EAP), so you can be on any Zendesk Sell program to join. To select an EAP language Click the Settings icon, then select Settings > Profile. In...
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Jennifer Rowe criou uma publicação,
How do I give feedback or report bugs about New Language support?
We want to hear what you have to say about this feature, because ultimately we're building it for you. Use the following guidelines to let us know what you think. Where to give feedback To give fee...
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Jennifer Rowe comentou,
Hi everyone, Sorry for the late notice here....but I’m very excited to share that on Tuesday, June 23 we will be hosting a Zendesk on Zendesk: How we use self service to reduce ticket volume webina...
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Jennifer Rowe comentou,
Love it, Andrei! Thanks so much for sharing this great tip!
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Jennifer Rowe comentou,
Another EAP for Guide. This one is a for a feature that has been much-requested by customers! Content blocks We know that our customers want a better way to create, manage, and update content that ...
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Jennifer Rowe comentou,
Tip for using redirects to include an article in multiple sections: How to include an article in multiple sections - contributed by Alejandro Colon
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Jennifer Rowe comentou,
New EAP for Guide: Federated Help Center search Until now, when you searched a Guide Help Center, the content that you could find to help you resolve your issue was limited to Guide Articles and Ga...