Jennifer Rowe
Zendesk Product Documentation Director
- Atividade total 3415
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Atividade mais recente por Jennifer Rowe-
Jennifer Rowe comentou,
We have a new trigger tip from our community: Trigger-based notifications: workaround for posting comment in ticket Check it out! And thanks to Montana!
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Jennifer Rowe comentou,
Yes, it is hard to say what it does--that's why I stopped short with my recommendation above. :) I think you're right, that the best we can do is say it's a bulk export/delete tool. I like your sug...
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Jennifer Rowe comentou,
Hi Jack Harrison-Sherlock, This looks amazing. Thanks for sharing it the community. I'm sure it'll help a lot of other users. I'm wondering if we can give it a better title for search? I think it w...
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Jennifer Rowe comentou,
Well, apologies, Matt. We should have a screen shot there. We'll add it. Thanks!
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Jennifer Rowe comentou,
Two new EAPs: PII data deletion for Support Enterprise This early access progress (EAP) adds a PII data deletion option to your Zendesk Support admin settings. This option automatically scrubs pers...
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Jennifer Rowe comentou,
Karen, that's great. Thanks for sharing it!
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Jennifer Rowe comentou,
Sorry, Dan, I missed the time zone question. The date range is California Pacific time. Thanks!
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Jennifer Rowe comentou,
Hey Dan! There is no longer a 24hr window to worry about. As long as you re-auth at any point in the window, you're good. You will not be cut off unless you neglect to re-auth your connection by th...
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Jennifer Rowe comentou,
We've updated this article with the confirmed timing for reauthorizing your Gmail connection. You need to re-authorize any support address connected using the Gmail Connector anytime between Janua...
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Jennifer Rowe comentou,
Cool tip from community moderator Amy: Add sorting to your tables in Guide