Jennifer Rowe
Zendesk Product Documentation Director
-
Atividade total3668
-
Última atividade
-
Membro desde
-
Seguindo4 usuários
-
Seguido por91 usuários
-
Votos1029
-
Assinaturas1554
Visão geral da atividade
Atividade mais recente por Jennifer Rowe-
Jennifer Rowe comentou,
A new help center tip for you! Add estimated reading times to articles - contributed by Sheldon Grimm
-
Jennifer Rowe comentou,
CJ Johnson I'll have our Explore writer check on that. If it's not a functionality change that might be the reason it wasn't included.
-
Jennifer Rowe comentou,
Hi CJ Johnson, the What's New was published yesterday, on the 1st of the month. It was edited this morning because we realized a couple of updates made (prior to publishing) were overwritten, so we...
-
Jennifer Rowe comentou,
CJ Johnson That new explore functionality is covered in our July What's New. You can subscribe to the What's New section if you're like. We try to thoroughly cover all product updates there. Not a...
-
Jennifer Rowe criou um artigo,
Abertura e visualização de sua lista de gatilhos
Caminho rápido: Admin. > Regras de negócios > Gatilhos Os gatilhos são regras de negócios definidas por você, executadas imediatamente após a criação ou atualização de um ticket. Eles executam a...
-
Jennifer Rowe comentou,
Hi Tiffany Miller,Yes, that's correct, only internal staff can be article authors. External end users cannot author articles in the knowledge base, but they can create posts in the community. Hope...
-
Jennifer Rowe comentou,
Hi Megan AlfaroYou can disable instant search by removing it from your theme. Do the opposite of what is described here: Adding instant search to your custom theme.
-
Jennifer Rowe comentou,
Hi Sarah Hicks I think you have to enable messaging before you can enable Flow Builder. Hope that helps!
-
Jennifer Rowe comentou,
Hi Jerrod Harden Are you the account owner? The Help Center has to be enabled by the account owner, so you might have to ask that person to do it, if it's not you. See if that works!
-
Jennifer Rowe comentou,
Hi Jon Simone, it is a bit confusing, I'm sorry. So those options are available if you are using the Web Widget, but they are not available in Flow Builder, which works with messaging and the Web S...