Zendesk Product Documentation Manager
Jennifer Rowe comentou,
Good to know. Thanks for sharing this, Anthony!
Jennifer Rowe comentou,
Hi Bethany, Here's the article with steps: https://support.zendesk.com/hc/en-us/articles/115012508367 Let us know if you need anything else.
Jennifer Rowe comentou,
Stephen, I can confirm you don't need the article title. In fact, it's better not to include it, in case the title changes. We do this all the time in our documentation, so I know it works. :)
Jennifer Rowe criou uma publicação,
The Knowledge Manager Roundtable is a panel of Zendesk customers who are responsible for the process of creating and managing content at their companies. Every other month they share their experti...
Jennifer Rowe criou uma publicação,
The Knowledge Roundtable is a group of Zendesk customers who have some responsibility for the process of creating and managing content at their companies. They will share their expertise on a spec...
Jennifer Rowe comentou,
Hi Jason, You can enable content moderation in your Community so that you can approve posts by users before they appear in your Help Center. https://support.zendesk.com/hc/en-us/articles/203664466 ...
Jennifer Rowe comentou,
Hi Stephen, 1. Yes, it's a good idea to assign the article to the reviewer when it's ready for review. It's not required, however. You could have reviewers monitor the Ready for Review queue (as lo...
Jennifer Rowe comentou,
Oops, sorry about that! It's fixed now. Please try again, Kirsten. Thanks!
Jennifer Rowe comentou,
We have a new Guide beta starting soon. You can sign up now! Guide Rapid Resolve for the Knowledge Capture app One essential step in the support flow is closing the open request when it has reached...
Jennifer Rowe comentou,
Good one, Graeme! I added it to our Insights recipes list too!