Jennifer Rowe

1. Announcements
2. Announcements
3. Announcing Guide Team Publishing Reporting for Insights

And here's how you get to the dashboard, just in case you need more detailed steps than we provided in the announcement. To access the Team Publishing dashboard Click the Reporting icon in the sid...

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• Jennifer Rowe
• Criado 19 de outubro de 2018 23:22
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1. Comunidade
2. Tips & Tricks
3. Guide community tips for Help Center

A Friday treat for you! A new tip for embedding videos in articles: How to embed videos with a timestamp in Guide articles - contributed by Zac

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• Jennifer Rowe
• Editado 19 de outubro de 2018 22:55
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1. Comunidade
2. Tips & Tricks
3. How to embed videos with a timestamp into Guide articles

Great tip! Thanks for sharing it, Zac!

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• Jennifer Rowe
• Criado 19 de outubro de 2018 22:51
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1. Using Guide
2. Using the knowledge base in Help Center
3. Analyzing Guide Team Publishing activity (Guide Enterprise)

Hi Meredith, Team Publishing requires Guide Enterprise. The Guide Legacy plan is the equivalent of Guide Professional, which does not include this feature. https://support.zendesk.com/hc/en-us/arti...

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• Jennifer Rowe
• Criado 17 de outubro de 2018 18:49
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1. Using Guide
2. Using the knowledge base in Help Center
3. Analyzing Guide Team Publishing activity (Guide Enterprise)

Hi Sally Anne,  You do not have to enable Team Publishing. If you are on Guide Enterprise you just have it. This article gives an overview and links to all the related articles for using Team Publi...

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• Jennifer Rowe
• Criado 17 de outubro de 2018 18:45
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1. Using Guide
2. Using the knowledge base in Help Center
3. Understanding Guide user permissions for knowledge base access (Professional and Enterprise)

Hi Ivelin, If you want to set permissions for all articles in a section, you can do it using bulk actions.  First create an article list, filtered by the section you want to restrict.  https://supp...

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• Jennifer Rowe
• Criado 17 de outubro de 2018 17:26
• 1 voto

1. Announcements
2. Announcements
3. Current and upcoming Zendesk betas

A great new Answer Bot EAP--this time for the Slack integration! Answer Bot for Slack integration Zendesk has built a version of the Slack integration that enables Answer Bot in Slack. The Answer B...

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• Jennifer Rowe
• Criado 16 de outubro de 2018 21:36
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1. Announcements
2. Announcements
3. Announcing Guide Team Publishing Reporting for Insights

Hey Rebecca, I made this comment in your other post, but I'll add it here too for others. The rollout is complete. Make sure you have the following: Support Professional or Enterprise with Insight...

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• Jennifer Rowe
• Criado 16 de outubro de 2018 21:23
• 1 voto

1. Using Guide
2. Using the knowledge base in Help Center
3. Analyzing Guide Team Publishing activity (Guide Enterprise)

Hi Rebecca, The rollout is complete. So make sure you have the following: Support Professional or Enterprise with Insights enabledand Guide Enterprise Let us know if that helps!

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• Jennifer Rowe
• Criado 16 de outubro de 2018 21:21
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1. Using Guide
2. Using the knowledge base in Help Center
3. Creating and editing articles in the knowledge base

Thanks for letting us know about the broken link. It's fixed now! And here the link: https://support.zendesk.com/hc/en-us/articles/115005220167

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• Jennifer Rowe
• Criado 12 de outubro de 2018 19:59
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