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Jennifer Rowe

Zendesk Product Documentation Director

  • Atividade total 3417
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  • Seguindo 4 usuários
  • Seguido por 66 usuários
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  • Community tips using triggers

    Some of our customers have shared great tips with the community for workflows they've set up using triggers! Feel free to share your own tip for using triggers! Check out our tips from Zendesk supp...

  • Community tips for automations

    Some of our customers have shared great tips with the community for automations! Feel free to add comments to these tips or share your own tip for using an automation! How I saved myself 16-19 hrs...

  • Guide community tips for Help Center

    Check out these Guide tips for your Help Center!   Follow this post and we'll update you when we add a new tip. *** SWAG ALERT *** Share your own Help Center tip and we'll send you swag! After you ...

  • See our list of our favorite apps and tell us: what's your favorite app!?

    Our Apps Marketplace contains apps and integrations to extend your Zendesk, and includes the experimental Zendesk Labs section. I hear our Community Moderators recommending amazing apps all the tim...

  • Fine Tuning series discussions

    Our Fine Tuning series is a monthly discussion in our forums about a specific topic. Each discussion is hosted and moderated by a member of the Zendesk Customer Success team for one day. During the...

  • Real-time dashboard documentation

    The real-time dashboard is an Explore pre-built dashboard that displays important information about your Zendesk products in near real time, in one place. Learn more about the dashboard’s features ...

  • What is the Explore real-time dashboard EAP?

    The real-time dashboard enables teams to view key metrics across all the live support channels -- Support, Talk and Chat. The data automatically refreshes in near real-time, meaning teams always ha...

  • How do I sign up?

    If you think the Explore real-time dashboard can help your team keep a closer eye on metrics across multiple channels and make operational decisions more efficiently, we'd love to have you try it o...

  • How to give feedback (or report bugs)

    Feedback during the beta stage is very important for us. We want to hear what you have to say about the real-time dashboard, because ultimately we've created this feature for you.  Below, you can f...

  • 关于 Support 默认触发器

    为了帮助您开始使用触发器,Zendesk Support 提供了一组标准的触发器和邮件通知,它们都是典型工单工作流程中的最佳实践。您可按原样使用这些触发器,或者复制副本以便您修改和重新调整。您可按需取消激活这些触发器。如果您重新激活一个触发器,它不会追溯地运行于以往的工单。 注释:在 Essential 中,当您创建或编辑触发器时,可选择的条件和操作有限。 您可按原样使用默认触发...