Jason Fordham

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    Jason Fordham comentou,

     I see no ticket, how am I supposed to get there? If you can demonstrate that the response time in the workflow you're suggesting is the time between the first post by the end-user and the response...

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    Jason Fordham comentou,

    I'm glad to see the explanation and the discussion here, which makes it clear that we cannot rely on FRT as it is currently defined. It is a completely useless metric. What would be sensible, and w...