Dean Kenny

1. Comunidade
2. Chat Q&A
3. Setting Department with triggers for a new chat after conversation ended

Thanks Unto.   We are looking into this. Can you confirm what you mean by 'wrong department'? Is the chat set to another department or no department? If the former, are there any other triggers at ...

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• Dean Kenny
• Criado 15 de abril de 2020 09:49
• 0 voto

1. Comunidade
2. Chat Q&A
3. Setting Department with triggers for a new chat after conversation ended

Hey Unto,   This fix was deployed to production for both the Chat Web SDK and the Web Widget.   Are you still experiencing this issue? If so, has there been any change?   Thanks, Dean

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• Dean Kenny
• Criado 14 de abril de 2020 00:13
• 0 voto

1. Comunidade
2. Chat Q&A
3. How Do I See The Number of Assigned Chats an Agent Has

Hey John, These metrics are available within Zendesk Explore: https://support.zendesk.com/hc/en-us/articles/360022365213-Metrics-and-attributes-for-Zendesk-Chat I hope that helps :) Dean

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• Dean Kenny
• Criado 12 de fevereiro de 2020 02:13
• 0 voto

1. Comunidade
2. Chat Q&A
3. Some of our chats aren't getting the tags and department set by the javascript API

Hi Scotty, I'd need more information, but it could be race conditions that are causing these rare occurrences. Have you reached out to our support team? :) Thanks, Dean

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• Dean Kenny
• Criado 11 de fevereiro de 2020 04:41
• 0 voto

Comentário oficial

1. Comunidade
2. Chat Q&A
3. Deleting Chats

Hey there, There is nothing native in the UI that allows you to do this right now. You could check out our Chat APIs to help you delete chats over time: https://developer.zendesk.com/rest_api/docs/...

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• Dean Kenny
• Criado 11 de fevereiro de 2020 02:01
• 0 voto

1. Comunidade
2. Feedback on Chat
3. Trace visitor path from history

Hey Andrey, Thanks for adding more detail, I understand what you mean now. We have no plans to implement this in the next six months, but I have passed this across to our internal team as feedback....

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• Dean Kenny
• Criado 6 de fevereiro de 2020 08:16
• 0 voto

Comentário oficial

1. Comunidade
2. Feedback on Chat
3. Pre-chat Form Customization

Hi Mark, Thanks for posting your feedback. There is actually an ongoing thread for this request here: https://chat.zendesk.com/hc/en-us/community/posts/208794648-Custom-prechat-field Currently, the...

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• Dean Kenny
• Criado 5 de fevereiro de 2020 01:40
• 0 voto

Comentário oficial

1. Comunidade
2. Feedback on Chat
3. Trace visitor path from history

Hey Andrey!  Thanks for posting this use-case :) Unfortunately, we can only track an accurate visitor path on pages where the widget is placed. So, there wouldn't be a way to drill into where exact...

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• Dean Kenny
• Criado 4 de fevereiro de 2020 03:35
• 0 voto

1. Chat
2. ...
3. Setting up Zendesk Chat
4. Providing multiple language chat support with the Dynamic Content app

Hi Dominique, Unfortunately, this cannot be done through the UI or dynamic content. You can set the concierge 'Title' using the API, however, you cannot customize the byline (slogan): https://devel...

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• Dean Kenny
• Criado 4 de fevereiro de 2020 01:10
• 0 voto

Comentário oficial

1. Comunidade
2. Feedback on Chat
3. Ability to take the "Phone field" off of the Pre-Chat Form

[Corrected and Updated] Hi Tommy, Thanks for explaining your use-case, I can see where you are coming from here. You can develop and build a fully custom widget using the Web SDK, where the phone n...

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• Dean Kenny
• Editado 4 de fevereiro de 2020 06:00
• 0 voto