Dean Kenny
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Atividade mais recente por Dean Kenny-
Dean Kenny comentou,
Thanks, Unai, We are planning reporting improvements in Explore, targeting H12021. This will include key metrics like First Reply Time, Comments etc. SLAs are on our mind for 2021, but we don't...
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Dean Kenny comentou,
Comentário oficial Hi Unai, Thanks for the feedback! Can you tell me a bit more about why this is important for you and your team? Also, is it more important for your agents to see the SLA badge in tickets or f...
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Dean Kenny comentou,
Hi CJ, Thanks for clarifying, I understand what you are trying to achieve now! Unfortunately, re-routing to different departments is not possible with skills-based routing. This is beneficial for u...
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Dean Kenny comentou,
Hi CJ, In most cases, we recommend setting the department first. After the chat is assigned the correct department, then assigning skills to the chat that will help the chat route to the correctl...
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Dean Kenny comentou,
Comentário oficial Hi Nic, Thanks for your request and apologies for the delay. Can you tell me a bit more about the use case here — What information would you like to collect and sort? Also, kindly clarify wha...
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Dean Kenny comentou,
Comentário oficial Hi again, Changing this impacts all of our Chat customers, so unfortunately we cannot make this change easily, even though it may seem straightforward. I totally see the problem and understand the ...
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Dean Kenny comentou,
Comentário oficial Hey Shane, This is something we are working on, keep an eye out over the next few months for updates around this. Thanks for your feedback, too! Dean
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Dean Kenny criou um artigo,
Remoção do Zendesk Message da Suite
A Zendesk removerá o Zendesk Message para os clientes da Suite em 30 de outubro de 2020. Anunciaremos uma data de remoção posterior para clientes de diversos produtos e do Chat independente em brev...
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Dean Kenny criou um artigo,
Zendesk Chat: remoção do suporte ao Internet Explorer 11
Data do anúncio Data da desativação 1º de junho de 2020 27 de Janeiro de 2021 O Zendesk Chat anunciou a remoção do suporte ao Internet Explorer 11, que ocorrerá em 27 de Janeiro de 2021....
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Dean Kenny comentou,
Thanks Unto. We are looking into this. Can you confirm what you mean by 'wrong department'? Is the chat set to another department or no department? If the former, are there any other triggers at ...