Dean Kenny
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Atividade mais recente por Dean Kenny-
Dean Kenny comentou,
Thanks for the feedback everyone. We hear you all and your use cases for sure — these aren't being ignored. I will be sure to update you guys if there are any changes to our plans going forward. A...
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Dean Kenny comentou,
Hey DeAndrea, I can see logged a ticket with our support team and they have answered your question, great! Note for others following: this depends on what Chat Phase you are on, so it's worth check...
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Dean Kenny comentou,
Comentário oficial Hi Team, To confirm — This is not a bug and It is expected behaviour to see the timestamp as UTC. The timezones we use for all products, including Chat can be found here: https://support.zendesk.co...
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Dean Kenny comentou,
Thanks for walking through your workflow, Mike. I think the idle timeout feature is most useful for large enterprise companies who spend most of their time accepting chats or handling ongoing chats...
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Dean Kenny comentou,
Comentário oficial Hi Mike, In Settings > Personal > Idle timeout — The maximum inactivity period for idle timeout is 1440 minutes (24 hours). If your team increases the idle timeout, would this solve the issue fo...
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Dean Kenny comentou,
@neil & @heather, Our documentation has been updated to reflect this expected behaviour on chat sessions and timeouts: When do chats time out I hope that clarifies everything! Dean
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Dean Kenny comentou,
Comentário oficial Hi all, Although you cannot rebrand the chat email transcript, we have now released the feature to hide the email transcript option in the Web Widget Chat UI. This is a setting JS API called "menuO...
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Dean Kenny comentou,
Comentário oficial Hi all, Although you cannot rebrand the chat email transcript, we have now released the feature to hide the email transcript option in the Web Widget Chat UI. This is a setting JS API called "menuO...
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Dean Kenny comentou,
Updated link for reference: https://developer.zendesk.com/rest_api/docs/chat/chats#list-all-chats
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Dean Kenny criou um artigo,
Como interpretar os diferentes códigos de reposta que recebo quando faço chamadas API?
Pergunta Como interpretar os diferentes códigos de reposta que recebo quando faço chamadas API? Resposta Sempre que você fizer uma chamada API, um servidor emitirá um código de status em resposta ...