Avatar

Maggie St. Clair

  • Atividade total
    211
  • Última atividade
  • Membro desde
  • Seguindo
    0 usuário
  • Seguido por
    0 usuário
  • Votos
    61
  • Assinaturas
    80

Visão geral da atividade

Atividade mais recente por Maggie St. Clair
  • Avatar

    Maggie St. Clair comentou,

    1. Gather
    2. ...
    3. Setting up Zendesk Gather
    4. Awarding Gather badges

    Thanks for the recommendation to add the Copenhagen theme. I did that and now see what the badges should look like. Now I can better explain it to the theme developers so they can fix it. Appreciat...

  • Avatar

    Maggie St. Clair comentou,

    1. Gather
    2. ...
    3. Setting up Zendesk Gather
    4. Awarding Gather badges

    Kasper Sørensen, so I just went back in to grab some screenshots and now I do see the one title badge shows but only for the original post and not for the comment. Does it require different coding ...

  • Avatar

    Maggie St. Clair comentou,

    1. Gather
    2. ...
    3. Setting up Zendesk Gather
    4. Awarding Gather badges

    Thanks, Kasper. I will reach back out to Lotus Themes. 

  • Avatar

    Maggie St. Clair comentou,

    1. Gather
    2. ...
    3. Setting up Zendesk Gather
    4. Awarding Gather badges

    We have a theme that is created by Lotus Themes. I have been working with them to get the code in so that we can award badges. I have award two badges to one of my customers that is a moderator. I ...

  • Avatar

    Maggie St. Clair comentou,

    1. Comunidade
    2. Feedback on Support
    3. Permanently close a ticket

    Oh for sure. I have a meeting set up this afternoon to discuss this with others to make sure I won't be interfering with their processes and other triggers. After that I will be doing the setup and...

  • Avatar

    Maggie St. Clair criou uma publicação,

    Reporting on Gather in Explore

    1. Comunidade
    2. Feedback on Explore

    It would be really helpful if we could report on Gather in Explore like we can for Support and Guide. I currently have to use Google Analytics and Zendesk APIs to get these numbers for our reportin...

    • Maggie St. Clair
    • Criado
    • 3 seguidores
    • 2 comentários
    • 2 votos
  • Avatar

    Maggie St. Clair comentou,

    1. Comunidade
    2. Feedback on Gather
    3. Multi-Level Community Forums

    We would really benefit from being able to add additional tiers to our community forums. It is way too limited to only have topics and posts and some of our topics are getting really junked up due ...

  • Avatar

    Maggie St. Clair comentou,

    1. Comunidade
    2. Feedback on Support
    3. Permanently close a ticket

    Hi Jonathan,  Thanks for all of this info. I am going to test through this today but it sounds like it should do exactly what we need. I appreciate the heads up in regards to follow up tickets so I...

  • Avatar

    Maggie St. Clair criou uma publicação,

    Permanently close a ticket

    1. Comunidade
    2. Feedback on Support

    We create a task ticket when a customer wants their software to be upgraded. We use that ticket to communicate with them throughout the process and then close it out once the update has been applie...

    • Maggie St. Clair
    • Criado
    • 2 seguidores
    • 4 comentários
    • 0 voto
  • Avatar

    Maggie St. Clair comentou,

    1. Comunidade
    2. Integrations and Apps Q&A
    3. Super Admin App

    Hi Prateek,  I really appreciate you replying to my post. Unfortunately, what we are looking for is users that are missing certain tags. We use tags for lots of our reporting in Explore as well as ...