Andrea Saez
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Andrea Saez comentou,
oh nevermind, i just saw there's an alternate string option. i'm going to test this!
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Andrea Saez criou uma publicação,
Hide author from search results
Quick little script to hide the author from search results using JS: $('.search-result-meta').each(function() { var newSearchMeta = $(this).html(); newSearchMeta = "\n...
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Andrea Saez comentou,
Hi all, Terribly sorry for the late reply, I just saw this (somehow missed it in my inbox) To create the tickets by shift, you need to create a new metric for every shift. Example: Overnight sh...
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Andrea Saez comentou,
Karl, Hm, I think that's a whole other level of making the fields dynamic and not entirely sure it is doable, especially if you are working with multiple forms. You've given me something to think ...
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Andrea Saez comentou,
I should start getting commission for this :P #anotheroneconverted
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Andrea Saez comentou,
About to migrate someone from Freshdesk to Zendesk and I found this helpful twice. #winning
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Andrea Saez comentou,
=D
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Andrea Saez criou uma publicação,
Changing field order in HC
Here's a nifty little JS trick to change around the order of your fields in HC. You can enter the following code on the JS tab: // rearrange form fields $('#new\_request.request-form label:cont...
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Andrea Saez comentou,
@Jean - it may just be your Insights dashboards need a little refresher. Hopefully @Jenny can jump in and take care of that for you!
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Andrea Saez comentou,
@Tonmoy - my apologies, was reading 'unsolved' and somehow typed solved. Your choices are date created or date assigned. I would go for date assigned, since you're tracking a specific group that ha...