Linda-SI

1. Comunidade
2. Chat Q&A

Hi This is SHEIN.ZENDESK.COM We have 2 questions: 1、We want to set up bad rating reason for CHAT ( Just like what we can do for Ticket: https://support.zendesk.com/hc/en-us/articles/203662256-Using...

• Linda-SI
• Criado 8 de julho de 2019 02:49
• 3 seguidores
• 2 comentários
• 0 voto

1. Comunidade
2. Support Q&A

 all the agents were forced to quit and unable to log in the zendesk at about 15:15-15:25 in UTC+8, it lasted for about 10 minutes and has affected too much, please do check this issue and inform u...

• Linda-SI
• Criado 29 de abril de 2019 07:33
• 3 seguidores
• 3 comentários
• 0 voto

1. Comunidade
2. Feedback on Support

I want to be able to record the total online time of the conversation agent in Insights, because only the total online time of the day can be viewed on the dashboard. There are many people who agre...

• Linda-SI
• Criado 22 de abril de 2019 09:04
• 1 seguidor
• 0 comentário
• 1 voto

1. Comunidade
2. Feedback on Talk

Our customers can only evaluate by email after the call ends. We think that if you can directly invite customers to evaluate after the end of a call, it will be a lot easier.

• Linda-SI
• Criado 18 de março de 2019 07:46
• 1 seguidor
• 0 comentário
• 1 voto

1. Comunidade
2. Insights Q&A

Hi, we don't want the call records to count within the report. Is there anyway we can remove the counts? Thanks~

• Linda-SI
• Criado 15 de março de 2019 01:58
• 2 seguidores
• 4 comentários
• 0 voto