Linda-SI
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Linda-SI criou uma publicação,
Chat incident, Server Error
RespondidaWe are having problems in serving chat, there is a notification about 'sever error' on the top Please check
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Linda-SI comentou,
Hi Ramin, Thank you so much, we found that and will set then test, thank you~
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Linda-SI criou uma publicação,
Can we set follow-up reasons for bad rating (CHAT)
Hi This is SHEIN.ZENDESK.COM We have 2 questions: 1、We want to set up bad rating reason for CHAT ( Just like what we can do for Ticket: https://support.zendesk.com/hc/en-us/articles/203662256-Using...
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Linda-SI comentou,
Hi , this is important. Can we make the reason as a must-do option ? I mean we want to get a reason for each bad tickets. Now there are over 50% bad ratings are with no reason provided, that will ...
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Linda-SI criou uma publicação,
All agents were forced to quit suddently
all the agents were forced to quit and unable to log in the zendesk at about 15:15-15:25 in UTC+8, it lasted for about 10 minutes and has affected too much, please do check this issue and inform u...
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Linda-SI criou uma publicação,
I want to be able to record the total online time of the conversation agent in Insights, because only the total online time of the day can be viewed on the dashboard.
I want to be able to record the total online time of the conversation agent in Insights, because only the total online time of the day can be viewed on the dashboard. There are many people who agre...
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Linda-SI criou uma publicação,
Can "talk" increase the evaluation function after the end of the customer's call?
Our customers can only evaluate by email after the call ends. We think that if you can directly invite customers to evaluate after the end of a call, it will be a lot easier.
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Linda-SI comentou,
Any ideals when we can send satisfaction survey through TEXT ?
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Linda-SI comentou,
Hello Nicole , how about get a feedback through SMS ? I mean you said we can get the satisfaction survey through Follow-up ticket, and we all know we can reply the ticket through email or SMS, so...
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Linda-SI criou uma publicação,
Rating for Talk
RespondidaHow can the customers rate the calls they received ? If they are not satisfied about the service they received , how can they feedback?