Linda-SI
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Atividade mais recente por Linda-SI-
Linda-SI criou uma publicação,
Chat incident, Server Error
RespondidaWe are having problems in serving chat, there is a notification about 'sever error' on the top Please check
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Linda-SI comentou,
Hi Ramin, Thank you so much, we found that and will set then test, thank you~
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Linda-SI criou uma publicação,
Can we set follow-up reasons for bad rating (CHAT)
Hi This is SHEIN.ZENDESK.COM We have 2 questions: 1、We want to set up bad rating reason for CHAT ( Just like what we can do for Ticket: https://support.zendesk.com/hc/en-us/articles/203662256-Using...
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Linda-SI comentou,
Hi , this is important. Can we make the reason as a must-do option ? I mean we want to get a reason for each bad tickets. Now there are over 50% bad ratings are with no reason provided, that will ...
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Linda-SI criou uma publicação,
All agents were forced to quit suddently
all the agents were forced to quit and unable to log in the zendesk at about 15:15-15:25 in UTC+8, it lasted for about 10 minutes and has affected too much, please do check this issue and inform u...
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Linda-SI comentou,
Any ideals when we can send satisfaction survey through TEXT ?
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Linda-SI comentou,
Hello Nicole , how about get a feedback through SMS ? I mean you said we can get the satisfaction survey through Follow-up ticket, and we all know we can reply the ticket through email or SMS, so...
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Linda-SI criou uma publicação,
Rating for Talk
RespondidaHow can the customers rate the calls they received ? If they are not satisfied about the service they received , how can they feedback?
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Linda-SI comentou,
Is there another way to reply FB post in one ticket but can reach corresponding customer? I also checked INS posts and found it can be workable in INS post. INS don't need to create new tickets.
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Linda-SI comentou,
I also have the some confusion. We have thousands of posts and countless comments. If we use your second choice (creating seperate tickets), it will be horrible.