Dave Kaminsky
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Atividade mais recente por Dave Kaminsky-
Dave Kaminsky comentou,
This is a not a great work around IMHO, but thanks for suggesting it. When will we get a real trigger to modify the subject of existing tickets at Update or at Create time? There risk is Admin B...
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Dave Kaminsky criou uma publicação,
Link to Problem is only available when TYPE is on ticket form
Hello, We avoid using the ticket field for Type in our forms. We have several reasons for this, like fewer clicks for agents are necessary when the type is set by a trigger on submit based on the ...
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Dave Kaminsky comentou,
I am sad to see that a Zendesk End-User in slack can still pick who to assign at ticket too or assign the request as a user in another channel. Are there any plans to enable allow us to restrict t...
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Dave Kaminsky comentou,
Anika, From my perspective, the logs in both systems would need an entry, but at a minimum, the audit logs in Zendesk would require all actions both successful and failed to actually be consider...
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Dave Kaminsky comentou,
Hello Yuri and Team Zendesk! The slack integration has some PII and Confidentiality risk for HR / Legal departments. Based on testing in my HR's Zendesk & Slack instances, when an End-User creat...
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Dave Kaminsky comentou,
We still do not get all activity from the Sync process in the Audit logs (Zendesk), this makes troubleshooting virtually impossible. Can we get an update on Audit Log visibility for the Sync Proce...
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Dave Kaminsky comentou,
Any update on Bi-Directional Sync? The lack of this key function is causing data hygiene issues and leaving agents with a very bad experience.
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Dave Kaminsky comentou,
The Google roll out to chrome is looming, any updates here? -Dave
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Dave Kaminsky comentou,
2+ years, still an issue. Make my agent's life a bit easier and fix this, please. A defect that requires the agent to right click and opens each image in a new tab is not acceptable, its a waste o...
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Dave Kaminsky comentou,
Is there an issue with posting Updates to a private channel?