Dave Kaminsky
-
Atividade total257
-
Última atividade
-
Membro desde
-
Seguindo1 usuário
-
Seguido por1 usuário
-
Votos138
-
Assinaturas76
Publicações
Votos em atividade por Dave Kaminsky-
Internal Comments on Guide Articles
Hello, It would be very useful to have internal comments on KB articles and Topics that are only visible to agents and light agents. Often content that faces the customer may have related interna...
-
Salesforce Integration should have option to Match on External ID for Users and Orgs
The new Salesforce integration is missing a key element to ensure the sync's "Match On" value is not altered. Specifical the ability to Match on External ID, the only truly read-only attribute in ...
-
Default Values for RegEx and ALL custom fields
As a Zendesk Admin, there is often a need for a default value on a custom fields like a RegEx field. Since Triggers still do not function with RegEx fields, the need for this functionality is not m...
-
The "Link to Problem" requires field the "Type" dropdown to be exposed leading to issues.
Hello Zendesk! In the current state, here is the problem set: In order for an agent to be able to link a problem, the type field is required on a ticket from. common language issue where a custo...
-
Hey Mikkel - Net Promoter Access Requiring Admin Role is BAD
Hello Zendesk people and MIkkel, The current implementation of NPS requires giving a Team Member admin so they can view an open NPS survey in real time. This is very short sited implementation and...
-
Link to Problem is only available when TYPE is on ticket form
Hello, We avoid using the ticket field for Type in our forms. We have several reasons for this, like fewer clicks for agents are necessary when the type is set by a trigger on submit based on the ...
-
Feature Request: Regex and E.164 validation in Zendesk for Salesforce App
Hello Zendesk PMs & POs, When using Zendesk Talk and setting E.164 phone number format enforcement in Zendesk's admin panel, dirty data in SFDC related to phone numbers missing +<country code> wi...