Josh Ridgway

We are also having the same issue unanswered request to reduce seats for both suite and sell but no acknowledgment or action on the ticket created 6 May 24 - ticket ID 12578813, any Zendesk staff here that could assist/escalate would be appreciated. 

It's disappointing there is a such a difference to the attentiveness we received when we wanted to upgrade our Zendesk product to suite, now we require support adjusting our product there seems to be no action or support. A simple email saying we have your request in hand and will have it actioned within x days would help alleviate some of the issues.

_____________________________________

For completeness; We have had our issue resolved! Thanks to the teams for helping our small business make these changes!