Nora
-
Atividade total97
-
Última atividade
-
Membro desde
-
Seguindo1 usuário
-
Seguido por0 usuário
-
Votos16
-
Assinaturas44
Visão geral da atividade
Atividade mais recente por Nora-
Nora comentou,
Yes please!
-
Nora criou uma publicação,
Chat View All
Now that we have migrated to Agent Workspace - we can see all the Disabled departments and they are cluttering the view. We use this View to see who is online for what brands - it would be ideal t...
-
Nora comentou,
Is it possible to have 'major' brands and 'minor' brands so that the tickets for the major brands are assigned first and then minor brands are assigned once the major brand queues are empty?
-
Nora comentou,
They are tickets coming in from guests /spam- looking for a solution within Zendesk as we don't tend to adapt integrations (legal).
-
Nora criou uma publicação,
Is there a way to Automatically Redact Attachments (Spam Tickets)
We are looking for a way to redact attachments from our Spam tickets or determine end users that are inappropriate and always have their attachments redacted - Not able to find anything referring ...
-
Nora criou uma publicação,
Bulk Update Don't Chane Assignee
I am bulk updating fields on tickets (not the group) - is there a way to not update the assignee to myself? I have the field Assignee on the bulk update to No Change but it changes to myself every ...
-
Nora criou uma publicação,
Help Center in Macro
Hello, Is there a way to add the help center in a macro? I see our Help Brand ID as a dropdown but it only has our default Help center ID and no ability to add more. TIA
-
Nora comentou,
YES! Thank you for that link, much appreciated
-
Nora criou uma publicação,
Locating Assignee Changes
RespondidaHello, We are trying to create a report that shows when an agent puts the ticket back in the queue or the ticket gets reassigned back in the queue after 3 hours (automation).I am using the Explore ...
-
Nora comentou,
Hello!Our Product Specialists have requested access to this feature, however when I choose Manage User Fields - Can access the user fields admin page and create, edit, update, and delete user fiel...