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Nora criou uma publicação,
Notebook in Admin (Right Side)
Blue skying here but I have taken over for an admin who was here since near our relationship with Zendesk began, and there are a few things they have done that I question, yet I know there is a gre...
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Nora comentou,
+1 on this - we haven't migrated yet but this may be a big reason why
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Nora criou uma publicação,
Assumption Length
When we let Zendesk assume in, we have the options of 1 day, 1 week, 1 month, 1 year or indefinitely. It would be great to have a 'until date' option so we can provide a date that we'd like assump...
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Merging Tickets Checkbox Not Checked by Default
I am aware that Admins can set the default privacy for all ticket comments so that the checkboxes are not checked by default, but this also defaults the comments to private, which logically doesn...
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Checking in for any updates on this as we would like to see this so it has usable numbers.
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Nora comentou,
The video referred to seems to be missing in the initial post.
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Can you adjust/see what tags get automatically added so you can base other triggers on that tag being there?
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I would like to create a macro with requested fields in bold but the response in regular text. Have done this before but forget how. Already tried unbolding the space after the bolded - doesn't sti...
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I am using Enterprise but don't see the option to preview - am I missing something?
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Is it possible to use a trigger to add tags to exiting tickets? For example, if we have tickets with the word Sun in the comments, could the trigger add the tag 'Sun' to those tickets if they are n...